Population Health Patient Coordinator

4 weeks ago

Winston Salem, United States Atrium Health Full time

Overview

Bilingual candidates are encouraged to apply

JOB SUMMARY:

The Patient Coordinator is an essential member of the healthcare team who will serve as a cultural liaison, health navigator, health and wellness promoter, and advocate.  Facilitate access to health and social services to improve the health outcomes of individuals and their communities by addressing social determinants of health in culturally competent ways. The Patient Coordinator is an extension of the ambulatory care clinics/care management team and provides longitudinal care for their patient panels. The Patient Coordinator works in close collaboration with the Ambulatory Care Navigators, Population Health Social Workers, Enhanced Care Nurses, and other members of the health care team to identify high-risk vulnerable patients who need care coordination and connection to community resources.

 

EDUCATION/EXPERIENCE:

High School Diploma or GED required

 

LICENSURE, CERTIFICATION, and/or REGISTRATION:

CPR within 30 days of hire

Completion of a Community Health Worker Training course within one year of hire

Obtain Community Health Worker Certification within one year of hire

 

ESSENTIAL FUNCTIONS: 

  1. Identifies and utilizes cultural and community resources.  Establishes and maintains relationships with service providers. 
  2. Collaborates with the care manager and other members of the interdisciplinary care team to assist with the development and fulfillment of a comprehensive care plan. Receives and manages referrals and task assignments from care managers and other team members for screening, coordination and monitoring of social needs (non-clinical components). 
  3. Facilitates appropriate utilization of services and transitions in care by assisting with educating families, facilitating communication between patients and providers and maintaining frequent communication with patients and providers. 
  4. Provides social care for a panel of patients attributed to our Advanced Medical Home practices.
  5. Utilize targeted reports and screening tools to identify patients who will benefit from care coordination and connection with health and social resources. The frequency and intensity of care coordination will be determined by the patient’s needs. 
  6. Engages individuals to maximize strengths to achieve health, social, and personal goals. Assists the family in identifying and prioritizing patient and family needs. Schedules and conducts home, school or community visits as necessary to support families. 
  7. Builds relationships with respect to diversity, using active listening, casual counseling and encouragement.
  8. Identifies the elements of healthy lifestyle behaviors and understands the importance of self-management.
  9. Educates patients on self-management of health conditions and supports patients in developing healthier habits and proper use of the healthcare system.
  10. Documents patient engagement in the EMR in an effective and timely manner to ensure team awareness and patient safety.
  11. Facilitates access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
  12. Works to reduce cultural and socio-economic barriers between community members and the healthcare system
  13. Performs other related duties incidental to the work and as assigned.

 

SKILLS & QUALIFICATIONS:

Strong interpersonal skills.

Strong verbal and written communication skills.

Ability to work collaboratively with all disciplines

Access to reliable transportation

Proficiency in Microsoft Office software programs

Ability to prioritize when multiple demands exist

Demonstrates and practices skills necessary to carry out effective home visits 

 

WORK ENVIRONMENT:

Regulator contact with persons in a wide variety of crisis situations, and under significant emotional stress

May be exposed to infectious and contagious diseases

May be exposed to blood borne pathogens

Protective equipment as directed by medical personnel when visiting designated patients

Travel required

  • Population Health Patient Coordinator

    4 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Bilingual candidates are encouraged to applyJOB SUMMARY:The Patient Coordinator is an essential member of the healthcare team who will serve as a cultural liaison, health navigator, health and wellness promoter, and advocate. Facilitate access to health and social services to improve the health outcomes of individuals and their communities by...

  • Population Health Patient Coordinator

    2 days ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Bilingual candidates are encouraged to applyJOB SUMMARY:The Patient Coordinator is an essential member of the healthcare team who will serve as a cultural liaison, health navigator, health and wellness promoter, and advocate. Facilitate access to health and social services to improve the health outcomes of individuals and their communities by...

  • Patient Coordinator

    1 month ago

    Winston-Salem, United States Certus Psychiatry and Integrated Care Full time

    Job DescriptionJob DescriptionPATIENT COORDINATOR / ReceptionistWe are seeking compassionate and positive patient coordinator with experience to provide support Care for patient with behavioral health issues. This role will work collaboratively with our providers and other staff members in our outpatient settings in Raleigh NC, as well as welcomes patients...

  • Patient Coordinator

    2 months ago

    Winston-Salem, United States Certus Psychiatry and Integrated Care Full time

    Job DescriptionJob DescriptionPATIENT COORDINATOR / ReceptionistWe are seeking compassionate and positive patient coordinator with experience to provide support Care for patient with behavioral health issues. This role will work collaboratively with our providers and other staff members in our outpatient settings in Raleigh NC, as well as welcomes patients...

  • Patient Coordinator

    2 days ago

    Winston-Salem, United States Certus Psychiatry and Integrated Care Full time

    Job DescriptionJob DescriptionPATIENT COORDINATOR / ReceptionistWe are seeking compassionate and positive patient coordinator with experience to provide support Care for patient with behavioral health issues. This role will work collaboratively with our providers and other staff members in our outpatient settings in Raleigh NC, as well as welcomes patients...

  • Patient Services Coordinator III

    2 weeks ago

    Winston-Salem, United States Novant Health Full time

    Overview Novant Health is seeking PATIENT SERVICES COORDINATOR to complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to...

  • Patient Services Coordinator III

    2 days ago

    Winston-Salem, United States Novant Health Full time

    Overview Novant Health is seeking PATIENT SERVICES COORDINATOR to complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to...

  • Patient Service Coordinator

    3 weeks ago

    Winston-Salem, United States Atrium Health Full time

    Job Description FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 JOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in...

  • Patient Service Coordinator

    22 hours ago

    Winston-Salem, United States Atrium Health Full time

    Job Description FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 JOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in...

  • Patient Service Coordinator

    3 weeks ago

    Winston Salem, United States Atrium Health Full time

    Overview FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019  Work Shift - Saturday, Sunday, Monday, Tuesday 7am - 6pm JOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously...

  • Patient Service Coordinator

    4 weeks ago

    Winston Salem, United States Atrium Health Full time

    Overview FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 JOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as...

  • Patient Service Coordinator

    3 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 Work Shift - Saturday, Sunday, Monday, Tuesday 7am - 6pmJOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers...

  • Patient Service Coordinator

    2 days ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview FLSA Status: Nonexempt Original Date: February 2013 Last Revision: February 2019 Work Shift - Saturday, Sunday, Monday, Tuesday 7am - 6pmJOB SUMMARY: Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers...

  • Patient Service Coordinator

    4 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview FLSA Status:Nonexempt Original Date: February 2013 Last Revision: February 2019JOB SUMMARY:Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely...

  • Patient Service Coordinator

    2 days ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview FLSA Status:Nonexempt Original Date: February 2013 Last Revision: February 2019JOB SUMMARY:Provides patients an optimal pathway to an appointment in our ambulatory clinical setting. Pleasantly and professionally cares for patients during their appointment making process. Courteously answers the phone and processes the patient's request in as timely...

  • Patient Services Rep III, Downtown Health Plaza

    4 weeks ago

    Winston Salem, United States Atrium Health Full time

    Overview Patient Service Rep III, Downtown Health Plaza  40 hours per week, day shift JOB SUMMARY: The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient’s scheduled appointment. This includes obtaining all necessary demographic and...

  • Patient Services Rep III, Downtown Health Plaza

    4 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Patient Service Rep III, Downtown Health Plaza 40 hours per week, day shiftJOB SUMMARY: The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment. This includes obtaining all necessary demographic and...

  • Patient Services Rep III, Downtown Health Plaza

    2 days ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Patient Service Rep III, Downtown Health Plaza 40 hours per week, day shiftJOB SUMMARY: The Patient Services Representative III facilitates all components of patient registration by accurately and efficiently handling the day-to-day operations relating to a patient's scheduled appointment. This includes obtaining all necessary demographic and...

  • Oncology Patient Flow Coordinator

    4 weeks ago

    Winston Salem, United States Atrium Health Full time

    Overview JOB SUMMARY: An experienced Registered Nurse who is critical to the facilitation of patient flow from internal entry points and outside hospitals into the Comprehensive Cancer Center. This position requires critical thinking skills, an operational knowledge of the services provided by the Medical Center, and the ability to act as a liaison between...

  • Oncology Patient Flow Coordinator

    4 weeks ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview JOB SUMMARY: An experienced Registered Nurse who is critical to the facilitation of patient flow from internal entry points and outside hospitals into the Comprehensive Cancer Center. This position requires critical thinking skills, an operational knowledge of the services provided by the Medical Center, and the ability to act as a liaison between...