Front Office Manager

2 months ago


Atlantic City, United States Showboat Hotel & Island Waterpark Full time
Job DescriptionJob Description

Job Summary: The Front Office Manager is responsible for overseeing the daily operations of the front desk. This role ensures that all guests receive outstanding service and that their needs are met promptly and efficiently. The Front Office Manager will lead, train, and motivate the guest services team to deliver a high standard of hospitality, creating a welcoming and memorable environment for our guests.

Key Responsibilities:

Guest Service Management:

  • Ensure high standards of guest service are always maintained.
  • Handle guest complaints, inquiries, and requests promptly and professionally.
  • Oversee guest check-in and check-out processes, ensuring a smooth and efficient experience.
  • Monitor guest feedback and implement strategies for continuous improvement.

Team Leadership:

  • Recruit, train, and supervise guest services staff, including front desk agents.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Foster a positive and collaborative team environment.
  • Develop and implement training programs to enhance team skills and knowledge.

Operational Oversight:

  • Manage daily operations of the front desk and guest services departments.
  • Ensure compliance with hotel policies, procedures, and standards.
  • Oversee scheduling, payroll, and budget management for the guest services department.
  • Coordinate with other departments to ensure seamless service delivery.

Guest Relations:

  • Build strong relationships with guests, understanding their needs and preferences.
  • Anticipate and address guest needs and potential issues proactively.
  • Maintain a visible presence in the lobby and public areas to interact with guests.
  • Organize and participate in special guest events and activities.

Administrative Duties:

  • Prepare and analyze reports related to guest services performance and satisfaction.
    • Monitor inventory and ordering of supplies for the front desk.
  • Ensure accurate and timely record-keeping and billing processes.
  • Assist in the development and implementation of marketing and promotional activities.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of experience in a guest services or front desk supervisory role in a hotel or resort setting.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Exceptional problem-solving abilities and conflict resolution skills.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.


  • Oklahoma City, United States Sheraton Oklahoma City Downtown Hotel Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...


  • Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    We are seeking a motivated and skilled Front Office Operations Manager to join our team at Holiday Inn Express Kansas City Downtown. This role is essential in ensuring that every guest enjoys a remarkable experience during their stay. You will oversee the front desk operations, serve as the primary point of contact for guests, and nurture a team that...


  • Atlantic Beach, United States Sage Hospitality Group, LLC Full time

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Office Supervisor, Supervisor, Office, Reservations, Hotel, High School, Business Services

  • Front Office Manager

    3 months ago


    Salt Lake City, United States HHM Hotels Full time

    Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in...


  • Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionHotel Park City, Located in beautiful Park City, UT; a proud member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed, customer service driven, Front Office Manager. The duties of this important position are, but not limited to:Assists the Director of Front Office in managing and...


  • New York City, United States Embassy Suites by Hilton New York Manhattan Times Square Full time

    The Assistant Front Office Manager is responsible for supervising the front desk operation which includes: staff training, inter-department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office...


  • Atlantic City, United States Caesars Entertainment Full time

    Job DescriptionJOB TITLE: SUPERVISOR FRONT OFFICE JOB SUMMARY: Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah's Atlantic City DIRECTLY SUPERVISES: Representative Guest Services Controller Rooms Specialist Player Services Diamond Ambassador Trainer Front Office **Atlantic City Operations KEY JOB FUNCTIONS: Assists...

  • Project Manager

    3 days ago


    Jersey City, United States Sharp Decisions Full time

    NO RELOCATION, NO H1Bs NO 3rd PARTIES:Our financial services client is expanding The Front Office Technology Project Management Team which is focusing on modernizing our technology, focus on our data driven approach, growth and plan for the future to align with the Global Markets Group strategy. As a result of this expansion, we are seeking a Front Office...

  • Front Office Manager

    3 weeks ago


    Salt Lake City, United States Radisson Hotel Salt Lake City Downtown Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    Job OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests during assigned shifts. Typically, the supervisor will work during the evening hours, managing a team dedicated to exceptional service.KEY RESPONSIBILITIES:Supervise and ensure accountability...


  • Kansas City, United States Createify Form Full time

    Job DescriptionJob DescriptionDescriptionJob Title:  Front Office RepresentativeCompany: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $950 - $1250 per weekJob Overview:We are seeking a dedicated and enthusiastic Front Office Representative to join our team. This vital role serves as the first point of contact for our clients and...


  • Jersey City, United States This Is Voice Full time

    Job DescriptionJob DescriptionDescription     This Is Voice is seeking a welcoming and organized Front Office Representative to serve as the face of our company. The ideal candidate will ensure a positive experience for all visitors and callers by providing excellent customer service and managing front office operations efficiently. Company: This Is...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    JOB SUMMARY:The Hotel Front Office Manager oversees the daily operations of the Front Services Department, ensuring a seamless experience for guests and efficient management of team members during assigned shifts. This position typically involves working from late afternoon until the early hours of the next day.ESSENTIAL JOB FUNCTIONS:Supervises and ensures...


  • Kansas City, Missouri, United States Caesars Entertainment Full time

    Job OverviewPOSITION SUMMARY:The Hotel Front Office Supervisor oversees the daily operations of the Front Services Department, ensuring exceptional service delivery during assigned shifts. Typically, this role involves evening hours, providing leadership and support to the team.KEY RESPONSIBILITIES:Supervise and ensure accountability for all hotel guest...

  • Front Office Manager

    22 hours ago


    Park City, Utah, United States Montage International Full time

    Job SummaryThe Front Office Manager is a key leadership role responsible for the effective management and operation of the hotel's front office, guest services, and reservations departments. This position requires a strong leader who can drive profitability, excellent customer service, and maintain high standards of quality and presentation.Key...

  • Front Office Float

    4 months ago


    Kansas City, United States Concentra Career Choice Full time

    Overview: Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the...


  • Jersey City, United States TMZ Events Full time

    Job DescriptionJob DescriptionDescriptionDescription: As a Front Office Representative at TMZ Events, you’ll be the face of our company, providing excellent customer service and ensuring smooth operations at the front desk. You will greet visitors, manage phone calls, and assist with administrative tasks to support the daily functions of our office. Key...

  • Front Office Assistant

    2 months ago


    Kansas City, United States Createify Form Full time

    Job DescriptionJob DescriptionDescriptionJob Title:  Receptionist Company: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $950 - $1250 per weekJob Overview: We are   is seeking a professional and organized Front Office Assistant to manage the front desk and perform a variety of administrative and clerical tasks. The successful...

  • Front Office Float

    2 months ago


    Kansas City, United States Concentra Career Choice Full time

    Overview: Stop in at our HIRING EVENT on Friday July 26, 2024 from 10am-2pm at 4214 Kansas Ave, Kansas City, KS 66106. Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Concentra, one of the...

  • Front Office Director

    2 months ago


    Park City, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionImmerse yourself at the award winning Westgate Park City Resort & Spa, nestled at the epicenter of the Canyons Village base within Park City Mountain. Enveloped by unparalleled skiing and year-round mountain escapades, our resort offers an invigorating and fulfilling workplace environment. From artists...