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Customer Success Manager

2 months ago

Fort Lauderdale, Florida, United States Revscale AI Full time
Unlock Your Potential as a Customer Success Manager at Revscale AI

Revscale AI is seeking a driven Customer Success Manager to join our team in South Florida. As a key member of our growth team, you will be responsible for managing a portfolio of accounts, expanding existing relationships, and ensuring successful adoption of our industry-leading AI relationship and sales acceleration platform.

Key Responsibilities:
  • Account Management: Serve as the primary point of contact for assigned customers, developing trusted advisor relationships with stakeholders and executive sponsors.
  • Proactive Monitoring: Proactively monitor account health, product usage, and customer satisfaction to identify opportunities for additional adoption, revenue growth, and retention.
  • Quarterly Business Reviews: Conduct quarterly business reviews, identifying expansion opportunities and guiding customers to realize more value from our platform.
  • Cross-Functional Collaboration: Partner cross-functionally to quickly resolve customer issues and deliver an exceptional experience.
  • Customer Feedback: Share customer feedback and feature requests with the product team to inform future platform enhancements.
  • Best Practices: Develop and document best practices to continually improve customer onboarding, training, support, and success.
Requirements:
  • 4+ years in customer success, account management, or related roles at a SaaS company.
  • Outstanding written/verbal communication and interpersonal skills.
  • Comfortable delivering product demos and presenting to all levels.
  • Analytical and metrics-driven, with ability to interpret data.
  • Experience with sales acceleration, AI/ML platforms a plus.
  • Bachelor's degree in business, marketing, or related field.
  • On-Site role - please do not apply if you are not located in FL, particularly South Florida.
Perks & Compensation:
  • No glass ceilings on commissions.
  • Standard benefits + travel + other lifestyle perks post-initial 3-month hire period.
  • Equity compensation with digital tracking.

About Revscale AI: Revscale AI is a Pre-Series A company based in Florida that is transforming the small business sales ecosystem through AI. Our relationship acceleration platform delivers qualified prospects to increase revenue and reduce sales cycles. We value innovation, empathy, and diversity. Revscale AI offers a fun, fast-paced environment with huge growth opportunities.