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Customer Success Manager

2 months ago

Fort Lauderdale, Florida, United States RaySecur Full time
Job Title: Customer Success Manager

RaySecur is revolutionizing security imaging with cutting-edge technology. We are seeking a positive, customer-focused individual to join our Customer Success team as a Customer Success Manager (CSM). This role will be primarily within corrections facilities, working closely with clients to ensure successful onboarding, adoption, and ongoing satisfaction with our products.

Key Responsibilities:
  • Act as the primary point of contact for clients in the correctional, law enforcement, and private security sectors.
  • Manage and facilitate the onboarding of new clients, guiding them through hardware setup and software implementation.
  • Provide hands-on training sessions for clients to ensure they fully understand how to utilize both the hardware and software tools.
  • Cultivate and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.
  • Learn the ins and outs of both our hardware and software solutions and continuously develop technical understanding to better support clients.
Qualifications:
  • A background in corrections, law enforcement, security, or the military is highly desired.
  • Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit.
  • Technical aptitude with an ability to learn new systems and products quickly.
  • Experience working with customers or clients in any capacity is essential.
  • A self-starter with a growth mindset and a willingness to take on new challenges.
Why RaySecur?
  • We provide a robust training program to ensure you succeed in your new role, along with opportunities for professional growth in a cutting-edge industry.
  • A dynamic and challenging work environment with opportunities for personal and professional growth.
  • A supportive team structure under the leadership of industry experts.