Senior Director of Housing Administration

1 month ago

Boston, United States Pine Street Inn Full time
Job DescriptionJob DescriptionDescription:

SCHEDULE: Exempt. Generally, Monday – Friday 8:30 a.m. to 5:00 p.m. Additionally, the position requires an appropriate level presence and leadership for 24/7 operations, including weekends.


Summary of the Position:

Reporting to the Chief of Programs, the Senior Director of Housing Administration provides leadership and oversight to Pine Street Inn’s Supportive Housing Programs leasing, compliance, quality improvement and special projects for the Inn’s housing portfolio. While upholding the Inn’s mission and values, the position ensures that all of PSI housing programs are operating to support achievement of housing goals and outcomes with a focus on maximizing occupancy, streamlining access to PSI’s housing, removing administrative barriers where possible and ensuring continuous improvement in the programs operations in partnership with the Senior Director of Housing Support Services. The position requires significant visibility and positive, close collaboration between and among other agency departments and external collaborators, including funding agencies, partner housing authorities and referring providers. The Sr. Director serves as a key collaborator with Program Planning for PSI Housing projects under consideration, or under development. With supervision responsibilities for several director-level positions, the Senior Director must be available for emergency consultation as needed by the 24/7 nature of these programs.

Functions as a member of the senior program leadership team and participates in all management level meetings including program leadership, program working group and housing planning committee. Remains responsive and supportive across departments, co-leading projects as assigned. Develops, implements and maintains, in person or by delegation, contract applications, renewals, and data collection. Ensures that all reporting to funding sources complies with all regulatory requirements. The Senior Director assists in setting policies, operating procedures and workflows in consultation with the Chief of Programs.

The chosen candidate will have demonstrable experience in successfully driving change and efficiency within a human services setting. Additionally the position requires strong clinical and analytical/critical thinking competencies as well as significant experience in systems development, government contracts and compliance, budget management, human resources and technology functions.

Requirements:

EDUCATION/TRAINING:

REQUIRED:

  • Minimum of Bachelor’s Degree in a human service related field or Business Administration or equivalent experience

PREFERRED:

  • Master’s Degree in Business Administration or Social Work

KNOWLEDGE/EXPERIENCE:

REQUIRED:

  • Minimum of ten (10) years’ progressive management experience, preferably in a multi-site human services setting
  • 5 years of Supportive Housing experience and/or 5 years of experience specific to Affordable Housing Programs with a residential service component
  • Working knowledge of HUD funded supportive housing programs/vouchers and experience with local and regional housing authorities
  • Successful experience leading an organizational unit of comparable size.
  • Successful experience leading broad organizational change. Experience effectively preparing for and guiding teams through broad organizational changes. Experience leading the translation of broad organizational change strategies into specific directions and goals
  • Experience working successfully with multiple internal and external partners including housing authorities, neighborhood associations and municipal staff. Demonstrable ability to negotiate new partnerships and/or needed changes to existing partnerships
  • Demonstrable experience motivating others. Ability and experience motivating team members, peers and clients/residents to achieve goals
  • A business perspective, which will incorporate the ability to utilize an understanding of the broader department/program issues and challenges to achieve desired outcomes; continuously develops ideas for positioning the department/program for long-term success. Ability and demonstrable experience in gathering data and input then formulating and implementing strategy
  • Excellent and proven leadership, supervisory and organizational skills
  • Experience supervising director-level staff and mid-level managers
  • Strong commitment to the Housing First and Harm Reduction approach, and to implementing trauma-informed care at all levels of staffing, with experience implementing models across programs
  • Experience working with people with trauma histories, substance use and mental health disorders, and with the staff who support them
  • Ability to implement new programs while maintaining quality of existing programming
  • Experience managing in an organization with significant diversity in staff and clients
  • Ability to delegate and manage a heavy workload
  • Excellent organizational, communication and interpersonal skills

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