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Client Advocate II
4 weeks ago
Hansen Talent Group is hiring a Client Advocate II to work with a large enterprise in Columbia, SC. This is a hybrid opportunity and will require 2-3 days onsite/week.
What you'll do:
- Responsible for establishing, building, and maintaining sustainable customer relationships.
- Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels.
- Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges.
- Acts as a liaison between I/S and customer for assigned business units.
- Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.
Requirements and Qualifications:
- Strong communications (verbal and written) skills with assertive yet customer-focused style.
- Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization.
- Knowledge of the company's business practices and direction.
- Understanding/knowledge of technological trends used to bring solutions to business units.
- Previous business analysis experience.
- Experience to include working closely with I/T in the development/implementation of systems.
- Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.
- Demonstrated competency in management of resources to meet goals and multiple projects. Participation on multidiscipline, high-performance work teams.
- Ability to negotiate terms and scope of work documents.
- Ability to prepare and present formal presentations.
- Effective problem solving and conflict resolution skills.
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