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Client Advocate II

3 months ago

Columbia, United States Hansen Talent Group Full time

Hansen Talent Group is hiring a Client Advocate II to work with a large enterprise in Columbia, SC. This is a hybrid opportunity and will require 2-3 days onsite/week.

What you'll do:

  • Responsible for establishing, building, and maintaining sustainable customer relationships.
  • Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels.
  • Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges.
  • Acts as a liaison between I/S and customer for assigned business units.
  • Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.

Requirements and Qualifications:

  • Strong communications (verbal and written) skills with assertive yet customer-focused style.
  • Understanding of information systems, business processes, and the key drivers and measures of success for the business unit and the organization.
  • Knowledge of the company’s business practices and direction.
  • Understanding/knowledge of technological trends used to bring solutions to business units.
  • Previous business analysis experience.
  • Experience to include working closely with I/T in the development/implementation of systems.
  • Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.
  • Demonstrated competency in management of resources to meet goals and multiple projects. Participation on multidiscipline, high-performance work teams.
  • Ability to negotiate terms and scope of work documents.
  • Ability to prepare and present formal presentations.
  • Effective problem solving and conflict resolution skills.