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Network Operation Center Specialist

5 months ago

Tempe, United States Air Comm Full time
Job DescriptionJob Description

About Us

Join our team

SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent limitations in traditional security measures such as on-site guards and standard surveillance systems, we embarked on a mission to revolutionize business security. With an acute understanding of evolving threats and advancements in technology, we have pioneered a comprehensive solution designed to proactively detect and deter criminal activity in real-time. By seamlessly integrating electronic detection with remote monitoring capabilities, SentraCam offers unparalleled security coverage at a fraction of the cost. Our innovative approach ensures that your company's assets and personnel remain safeguarded against potential threats. Operating throughout Arizona, Colorado, and Utah, SentraCam stands as a trusted partner committed to enhancing the safety and security of businesses across the region.

Location

Tempe, AZ

Employment Type

Full-Time, Regular, Non-Exempt

Manager Position

No

Reports To

NOC Manager or Designee

Travel

No

Revision Date

March 2024







Summary of Functions

Network Operation Center Specialist are responsible for investigating and resolving network faults and outages, while also reporting network status to stakeholders and enforcing system standardization policies. In addition, developing and executing test plans, verifying customer-related issues, and documenting incidents according to SLA guidelines. Troubleshooting and root cause analysis are key, with a focus on preventing future issues through documentation and procedure development.

Essential Duties and Responsibilities

  • Investigating faults, outages and issues in the network.
  • Reporting network status to key stakeholders.
  • Develop and execute test plans to check infrastructure and system performance.
  • Enforce policies for standardizing systems.
  • Verify and follow-up with customer-related issues.
  • Answer incoming calls in a pleasant and helpful manner.
  • Document incidents by creating tickets with complete information following SLA guidelines.
  • Troubleshoot, analyze and research to resolve repeating issues and complex problems documenting findings and developing procedures to prevent future issues.
  • Perform additional assignments and special projects as directed.

Experience/Education

  • Bachelor’s degree in computer science, information technology, or engineering preferred. High school diploma/GED required.
  • Two plus years of experience working in networking, IT, or other related field.
  • Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

  • Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
  • Ability to document requirements and specifications.
  • Strong troubleshooting and critical thinking skills
  • Ability to identify reoccurring problems and find root cause solutions.
  • Ability to work in a team environment and be able to provide support to end customers.
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Above average oral and written communication skills and creativity applied to resolution of issues.
  • Highly proactive and responsive to internal and external customers.
  • Ability to exercise independent judgment and advise project leadership on complex issues.
  • Good problem-solving skills/decision-making skills.
  • Strong attention to detail.
  • Commitment to excellence and high standards.
  • Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

  • Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.
  • Regular use of the telephone and email for communication is also essential.
  • Sitting for extended period is common.
  • No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
  • Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.
  • Good reasoning ability and decision-making is important.
  • Able to understand and utilize management reports, memos, and other documents to conduct business.


Work Environment

The job is primarily performed indoors in a traditional office setting.

Perks and Benefits

SentraCam offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.


The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

It is the policy of SentraCam to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. SentraCam is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.