Operations Center Specialist
1 week ago
This role is based in Tempe, AZ and requires 100% on-site work with no relocation assistance provided.
About the RoleNorth America Sort Centers (NASC) are experiencing explosive growth and seeking a skilled, highly motivated, and experienced leader with a strong delivery record to join the NASC Network Operations Control (US and Canada) team.
Key Responsibilities- Manage NASC customer shipment workflows using automated tools and web platforms.
- Maintain constant and proactive communication with Sort Center Operations leaders regarding shipment workflow status.
- Trials of new tools and systems and provide feedback on functionality, while gathering Sort Center Operations feedback.
- Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds.
- Act as an advisor to Sort Center Operations leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers.
- Drive risk management strategies for Sort Centers to ensure Service Level Agreements for customer shipments are met.
- Able to make business decisions based on data that drive cost reduction and enhanced customer experience.
- 1+ years of Microsoft Office products and applications experience.
- High school or equivalent.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Work 40 hours/week, and overtime as required.
- Are 18 years of age or older.
- College degree in Engineering, Operations, Logistics or related field.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
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