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Client Care Representative/Dispatcher
2 months ago
- Competitive salary
- Employee discounts
- Training & development
About the Role:
We are seeking a Client Care Representative/Dispatcher to join our team at Heartland's One Hour Heating & Air Conditioning and Benjamin Franklin Plumbing. This role is perfect for someone who is organized, customer-focused, and enjoys working in a fast-paced environment. This opening is a Part Time position. Will be afternoons, with a schedule of 12-6 pm.
Responsibilities:
- Answer and manage incoming calls from clients and technicians
- Schedule and dispatch technicians to service calls
- Review previous calls with clients for training and quality
- Provide exceptional customer service and support
- Maintain accurate records of customer interactions and transactions
- Assist with administrative tasks as needed
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a high-pressure environment
- Previous experience in a customer service or dispatch role preferred
- Proficiency in computer systems and software
- Positive attitude and willingness to learn
- Highschool or GED
Heartland's One Hour Heating & Air Conditioning of Heartland has been providing top-notch HVAC services to the Springfield area for over 30 years. Our commitment to customer satisfaction and employee development sets us apart as a leader in the industry.