Customer Care Specialist

2 weeks ago


Springfield, Virginia, United States Fidelity Power Systems Full time
Fidelity Power Systems stands as a leading distributor and service provider of Kohler products across the mid-Atlantic region. Our expertise encompasses a wide range of emergency power solutions, including standby generators, paralleling switch gear, and automatic transfer switches.

In light of our ongoing expansion and achievements, we are seeking a Customer Service Representative/Dispatcher to enhance our dedicated team.

Key Responsibilities:

  • Manage all incoming service inquiries and calls, ensuring a warm and professional greeting to all clients while assessing their requirements.
  • Coordinate the dispatch of technicians based on the identified service needs of clients.
  • Oversee and optimize the scheduling of service technicians, maintaining effective communication throughout the day.
  • Collect essential service work order details, including customer information such as company name, contact person, address, and phone number; equipment details; and specifics regarding the requested service or issue.
  • Ensure the accuracy and maintenance of customer records.
  • Exhibit a positive demeanor and uphold a high standard of integrity and credibility with clients, management, and colleagues.
  • Participate actively in all required meetings, training sessions, and company activities.

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