Patient Service Representative

1 month ago

Camden, United States CAMcare Health Corporation Full time
Job DescriptionJob Description

Patient Service Representative

Who we are: Our client is a diverse and innovative team motivated to provide the best possible healthcare to communities in Camden and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Camden and Gloucester counties. Focused on leveling up patient care, we are incorporating technology, creative problem solving, and innovating healthcare every day.

How you can make an impact: As a Patient Service Representative at our client, you will contribute your great work ethic in providing an exceptional experience to every patient and visitor that comes to the medical center. You will be responsible for ensuring all applicable registration and financially related data is captured accurately for a growing and mission-driven organization. You’ll be part of a team that thrives on collaboration, novel thinking and transformation.

What You Will Do:

1. Welcome all patients to the health center

2. Performs billing and bookkeeping functions, including collection of co-payments, and providing receipts, posting, and balancing daily sheets and day end reconciliation to assure accuracy.

3. Updates insurance information when appropriate.

4. Verifies insurance enrollment, eligibility, benefits and out of pocket responsibility.

5. Upon patient check out, lab orders will be printed, and referrals will be given.

6. Schedules return appointments in compliance with current policy.

7. Obtains Consent for Medical Treatment and Release of Medical Records

Information.

8. Accurately completes computer data entry.

9. Works in an organized, efficient manner so as to keep a smooth and orderly flow of patients moving in and out of the medical office.

10. Maintains a file system necessary for proper organization of work.

11. Scans all documents.

12. Obtains necessary patient release forms in accordance with patient confidentiality and
medical release policies.

13. Reports any patient complaints to the Patient Registration Manager.

14. Makes patient calls as directed by the physicians/providers and Nurse Manager.

15. Records and affixes all incoming correspondence, mail results, medical documents, etc. to appropriate department.

16. Daily cancellation and reschedule of patients, due to emergencies or staffing

issues as directed by the Nurse Manager/Patient Registration Manager.

17. Confirms appointments as needed.

18. Responsible to answer in-coming telephone calls, take accurate messages and distribute to appropriate party.

What you Bring:

  • A passion to help patients
  • High School diploma or equivalent is preferred
  • 1 to 3 years experience in an applicable healthcare setting is preferred.
  • 1 year health insurance verification experience is desired, not required
  • Professional attitude and appearance
  • Interpersonal skills
  • Ability to use Positive Language
  • Exceptional verbal and written communication skills
  • Creativity and resourcefulness

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans With Disabilities Act ("ADA") or other applicable state/local law.

CAMcare Health Corporation is an Equal Opportunity Employer

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

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