Patient Services Representative
2 months ago
Short Description:
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
Serve as the front-line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Coopers values
to both customer and co-workers. Serves as patients non-clinical navigator during discharge coordination.
Computer literate. Excellent communication and customer service skill.
Some knowledge of medical insurances. Knowledge of IDX helpful. Experience in a medical environment strongly preferred.
Education Requirements:High School Diploma or Equivalent required.
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