General Manager Coffeehouse

3 months ago

Ann Arbor, United States Sweetwaters Coffee & Tea Full time
Job DescriptionJob DescriptionBenefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

POSITION: | General Manager
LOCATION: | Ann Arbor - University of Michigan Student Union
WEBSITE: | SweetwatersCafe.com

ABOUT Sweetwaters Coffee & Tea
Our mission in every Sweetwaters cafe is to Make Our Guests Day. How do we do this? We have a company culture and team of people that love what they do every day Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a strong coffeehouse brand and a dynamic woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent customer experience. We currently have over 30 locations and continue to grow across the nation. Check out more about us here: Love Your Day The Wei & Jay Show: St. Matcha Day

OUR PURPOSE
To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes.
We are driven to:
Communicate to build strong relationships.
Create a contagiously fun environment for staff & guests.
Be passionate about seriously great drinks, foods & service.
Pursue profits as a measure of success & path for growth.

POSITION DESCRIPTION Our ideal candidate will oversee operations and management of a corporate Sweetwaters Coffee & Tea cafe that fosters a fun environment and generates bottom line profits. Be ready to handle high volume and dynamic and youthful staff & guests.

RESPONSIBILITIES
  • Manage and lead cafes to excel in service, quality, and profit goals.
  • Maintains and implements quality standards in all beverages, food products, operations, and guest service.
  • Hires, trains, schedules, supervises, and coordinates the work of 35 plus team members ages 17 and older.
  • Manages and actively participates in marketing for the cafes including creating events, managing social media, and leading local store marketing.
  • Manages finances including costs percentages, budget, and payroll.
  • Manages inventory and ordering.
  • Develops initiatives to build sales, profitability, and guest counts.
  • Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
  • Responsible for the aesthetics of the cafs ensuring the team delivers a premium atmosphere to guests.
  • Adheres to all health department, OSHA, and ADA regulations.
  • Performs other duties as assigned.
REQUIREMENTS
General:
  • Bachelors degree or equivalent.
  • Hospitality experience.
  • Proficient in Microsoft Office (Word and Excel).
  • Ability to multitask and work under pressure.
  • Strong analytical and organizational skills and the ability to identify and implement improvement strategies with positive business results.
  • Ability to set expectations, measure effectiveness, enforce quality standards, and meet commitments.
  • Ability to work both independently and as part of a team.
  • Ability to lead and coach others possesses a passion for training and leading by example.
  • Excellent communication and people skills.
  • Ability to work a flexible schedule including some evenings and weekends.
  • A strong work ethic and a positive, fun attitude about work and life. Loves to laugh and create a positive team environment.
  • Servsafe certified.
Skills:
  • Excellent communication skills, both verbal and written.
  • Knowledge of basic food service practices, protocols, and procedures.
  • Strong interpersonal skills to effectively communicate with staff, co-workers, general public, and management.
  • Knowledge of how to read and use P&L statements to optimize operations.
  • Impeccable service standards and attention to detail.
  • Strong organizational and efficiency skills.
  • Ability to work in a multi-ethnic/multi-cultural environment.
  • Actively promotes a positive and productive work environment.
  • A sense of humor with an easy going yet driven personality.
HOURS REQUIRED Full time
Sweetwaters offers a competitive salary, health insurance plan, paid sick and vacation days, direct deposit, and much more

Submission for consideration:
Provide your resume and cover letter noting your available start date, requested salary, and LinkedIn.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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