Team Leader for Beverage Service

2 months ago


Ann Arbor, Michigan, United States Sweetwaters Coffee & Tea Full time
Position Overview

Sweetwaters Coffee & Tea is seeking a dedicated Shift Lead who thrives in a vibrant environment, enjoys mentoring a team, and has a passion for crafting exceptional coffee, espresso, and tea beverages. With over 29 years of excellence in the coffeehouse industry, we pride ourselves on delivering premium experiences to our guests.

Key Responsibilities:
  • Drive sales through outstanding product delivery, customer service, and effective team leadership.
  • Ensure that all coffee, tea, and espresso beverages are prepared accurately and efficiently according to our established standards.
  • Motivate and support the team to achieve sales targets during each shift.
  • Lead the team in providing excellent guest service, training, product quality, merchandising, cleanliness, and adherence to food safety protocols.
  • Deliver friendly, precise, and efficient service to all guests.
  • Execute cash handling procedures with accuracy and integrity.
  • Maintain a clean, organized, and welcoming café environment at all times.
  • Stay informed about the coffee, tea, and other products offered at Sweetwaters.
  • Assist the General Manager in preparing and submitting weekly inventory orders.
  • Support the General Manager in conducting monthly inventory counts and tracking product mark-outs.
Qualifications:
  • Experience in food service is essential.
  • Demonstrated sales experience is required.
  • A genuine enjoyment of working with people, multitasking, and thriving in a fast-paced setting is necessary.
  • Strong guest service skills, friendliness, accuracy, and efficiency are crucial, along with a passion for quality beverages.
  • Availability on weekends is a must.
  • Minimum availability of 15 hours per week is required, with some weekend shifts.
  • A positive attitude and a sense of humor are highly valued.
  • Ability to lift and/or move up to 50 lbs is required.
Education:
  • High school diploma or equivalent is preferred.
Training Opportunities

General Management training is available for qualified candidates.

Compensation & Benefits

Hourly wage ranges from $16.00 to $17.00, inclusive of tips, with a minimum commitment of 15 hours per week.

Enjoy complimentary brewed coffees, teas, and Cold Brews during shifts, along with opportunities for professional growth within our expanding company.



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