General Manager of Coffeehouse Operations
7 days ago
We are a dynamic and growing coffeehouse brand, committed to providing globally inspired beverages and exceptional customer experiences. Our mission is to bring people enjoyment through creative, extraordinary, and attainable luxuries within our cafes.
Job SummaryWe are seeking an experienced and skilled General Manager to oversee the operations and management of one of our corporate cafes. The ideal candidate will be responsible for fostering a fun and productive work environment, driving sales and profitability, and ensuring exceptional customer service.
Key Responsibilities- Manage and lead cafe operations to excel in service, quality, and profit goals
- Maintain and implement quality standards in all beverages, food products, operations, and guest service
- Hire, train, schedule, supervise, and coordinate the work of team members
- Manage finances, including cost percentages, budget, and payroll
- Manage inventory and ordering
- Develop initiatives to build sales, profitability, and guest counts
- Foster teamwork and provide a positive, goal-oriented work environment
- Ensure the aesthetics of the cafe deliver a premium atmosphere to guests
- Adhere to all health department, OSHA, and ADA regulations
- Bachelor's degree or equivalent
- Hospitality experience
- Proficient in Microsoft Office (Word and Excel)
- Ability to multitask and work under pressure
- Strong analytical and organizational skills
- Ability to set expectations, measure effectiveness, and meet commitments
- Ability to work both independently and as part of a team
- Ability to lead and coach others
- Excellent communication and people skills
- Ability to work a flexible schedule
- Servsafe certified
- Excellent communication skills, both verbal and written
- Knowledge of basic food service practices, protocols, and procedures
- Strong interpersonal skills
- Knowledge of how to read and use P&L statements
- Impeccable service standards and attention to detail
- Strong organizational and efficiency skills
We offer a competitive salary, health insurance plan, paid sick and vacation days, direct deposit, and much more.
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