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Client Services Manager

1 month ago

Olathe, United States OTW Full time
Job DescriptionJob Description

Here at OTW Events, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an entry-level Client Services Manager to support our new and existing nonprofit clients in their mission to expand their charitable reach. This role requires a proactive approach to innovative fundraising initiatives that enhance community contributions for our partnered charities.

The entry-level Client Marketing Manager will be pivotal in executing direct marketing campaigns and engaging with consumers to promote our clients' causes and missions. This position offers the opportunity to advance to an executive role within the company, contingent upon the successful execution of community-based marketing campaigns and the demonstrable contribution of outreach and funding for our clients.

Responsibilities of a Client Services Manager:

  • Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele
  • Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through Client Services Manager training, both in-office and virtually
  • Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
  • Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
  • Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations

Requirements of a Client Services Manager:

  • While a background in customer service, sales, or marketing is preferred, it is not mandatory
  • Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
  • Exhibit a strong desire to actively contribute to the community by supporting charitable causes
  • Available for in-person meetings and Client Services Manager training sessions at our office
  • Comfortably address both small and large groups, displaying strong communication skills
  • Thrive in both independent and team-based work environments with other Client Services Managers
  • Exemplifying a solution-oriented attitude and a willingness to support team-members


 

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