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Client Support Advocate
2 months ago
- Acting as the primary contact for designated TAFS clients, ensuring a consistently exceptional customer journey through effective communication and relationship-building.
- Maintaining a high level of service excellence with clients at all times.
- Providing clear and diplomatic communication during all client interactions.
- Guiding clients on the effective use of TAFS tools and standard funding protocols.
- Addressing or escalating client inquiries and issues promptly.
- Outstanding customer service and communication abilities.
- Proven skills in establishing rapport and connections over the phone.
- Capability to manage multiple tasks in a dynamic, deadline-driven environment.
- Strong attention to detail.
- Proficiency in computer applications.
- This is a full-time role with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.
- TAFS operates from its corporate headquarters.
- A relaxed, smoke-free workplace with a supportive culture.
- Comprehensive health, dental, life, and disability insurance options.
- 401(k) retirement plan with company contributions.
- 88 hours of paid time off annually.
- Discounts on gym memberships, mobile services, and more.
A member of our recruitment team will evaluate your application and reach out to arrange a preliminary conversation if your qualifications align with our needs.
TAFS is dedicated to upholding the principles of equal employment opportunity and non-discrimination.