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Client Support Advocate

2 months ago


Olathe, Kansas, United States TAFS Full time
Position Overview | The Client Experience Specialist plays a vital role in...
  • Acting as the primary contact for designated TAFS clients, ensuring a consistently exceptional customer journey through effective communication and relationship-building.
  • Maintaining a high level of service excellence with clients at all times.
  • Providing clear and diplomatic communication during all client interactions.
  • Guiding clients on the effective use of TAFS tools and standard funding protocols.
  • Addressing or escalating client inquiries and issues promptly.
Candidate Profile | This role is ideal for you if you possess...
  • Outstanding customer service and communication abilities.
  • Proven skills in establishing rapport and connections over the phone.
  • Capability to manage multiple tasks in a dynamic, deadline-driven environment.
  • Strong attention to detail.
  • Proficiency in computer applications.
Work Schedule | What to expect regarding hours and location?
  • This is a full-time role with a schedule of Monday through Friday, 8:00 AM to 5:00 PM.
  • TAFS operates from its corporate headquarters.
Benefits | What advantages come with this position?
  • A relaxed, smoke-free workplace with a supportive culture.
  • Comprehensive health, dental, life, and disability insurance options.
  • 401(k) retirement plan with company contributions.
  • 88 hours of paid time off annually.
  • Discounts on gym memberships, mobile services, and more.
Next Steps | Are you ready to explore this opportunity?

A member of our recruitment team will evaluate your application and reach out to arrange a preliminary conversation if your qualifications align with our needs.

TAFS is dedicated to upholding the principles of equal employment opportunity and non-discrimination.