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Client Services Associate

2 months ago

Olathe, Kansas, United States TEKsystems Full time
Job Overview

Position Summary:

The selected candidates will manage work ticket requests for national accounts, including major retailers, received through electronic channels or via telephone. Many interactions may involve outbound calls.

Key Responsibilities:

  • Qualifying and verifying customer inquiries.
  • Coordinating technician schedules and ensuring timely dispatch of purchase orders to subcontractors or internal divisions.
  • Providing exceptional service by effectively addressing customer requests and ensuring satisfaction.
  • Performing additional tasks as required.

Required Skills:

  • Experience in foodservice and customer support.
  • Proficient in data entry and order management.
  • Familiarity with call center operations and client service roles.

Preferred Qualifications:

  • Prior experience in a call center environment is advantageous.
  • Demonstrated job stability with at least one year in each previous role.
  • Proficiency in Microsoft Office applications.
  • Strong attention to detail.

Experience Level: Entry Level

About TEKsystems:

As a leader in transformation, TEKsystems collaborates with clients to bring ideas and solutions to life, seizing opportunities in a rapidly evolving landscape. Our team of 80,000 professionals partners with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We specialize in Full-Stack Technology Services, Talent Services, and practical applications, working alongside forward-thinking leaders to drive meaningful change. TEKsystems is part of the Allegis Group family.

TEKsystems is committed to equal opportunity employment and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.