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Insurance Receptionist/Administrative Assistant

3 months ago

Worcester, United States World Insurance Associates, LLC. Full time
Job DescriptionJob Description

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America.  We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Position Overview

The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.  Seated along side our Chief Executive Officer's leadership team this is a high visibility role requiring the right blend of professionalism, energy, and a genuine commitment to helping us build our brand as a highly regarded leader in Insurance Brokerage.

Essential Duties and Responsibilities

  • This important position serves establishes the "first impression" of our successful, rapidly growing organization and is the first line of contact for World's Corporate Headquarters - this role directs / receives / distributes a high volume of incoming calls into our main telephone number.
  • Answers a high volume of calls, 50+. 
  • Distribute critical information via the agency management system
  • Manage inventory of all office supplies and place approved orders for replenishment as needed
  • Performs all other general administrative related duties as assigned
  • Responsible for receiving, processing and distributing physical and electronic mail as needed
  • Assist in any processing for Commercial Lines and Personal Lines departments
  • Meet and greet visitors including employees, new colleagues, executives, and clients

Qualifications

  • Related work experience with customer service responsibilities
  • Microsoft Office including PowerPoint, Word, Excel, Outlook, Adobe.
  • Excellent verbal communication skills
  • Ability to multi-task in a fast paced and deadline driven environment
  • Must be able to maintain a high level of professionalism and a positive service attitude
  • Can handle sensitive information with the highest degree of integrity and confidentiality
  • Strong attention to detail and excellent organizational skills required
  • Exceptional customer service skills, over the phone and in person, with our customers and internal departments
  • Flexible, friendly, outgoing team player with a sense of urgency and problem-solving skills

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and  support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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