Front of House Manager

2 months ago


Kansas City, United States Larks Entertainment Full time
Job DescriptionJob Description

Job Description

Position Title: Front of House Manager

Job Summary and Overview:

  • Responsible for the front of house operations, including but not limited to the shuffleboard courts, the serving staff, the host/hostess' and events.
  • Growth Opportunities

Essential Functions:

  1. Recruitment, Training and Development of front of house team members
  • Actively participates in the recruitment strategy and efforts for

Supervisor and Team Member positions.

  • Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals.
  • Ensures Discipline/Termination procedures follow all Larks guidelines
  • Provides conflict resolutions in a positive, effective manner
  • Ensures compliance with Larks Workplace Standards to maintain a working environment that is free of discrimination and

harassment

  • Facilitates proper communication and organization in the venue
  • Provides overall leadership and support for all team members
  • Manages physical facility to ensure proper maintenance and repair
  • Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
  • Ensures that all special events are executed properly
  1. Ensures Optimal Guest Experience
  • Creates and maintains community and partner relations that will further the interests of the company and venue
  • Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
  • Maintain all Larks Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials

III. Enhancing Revenue/Controlling Costs

  • Participates in preparing annual budgets, in conjunction with GM
  • Participates in developing long and short term plans for revenue growth and cost control measures
  • Ensure systems are in place for all cost controls/inventories
  • Ensure that Food & Beverage COS, controllables and labor are within budgetary guidelines

Job Qualifications:

Minimum Requirements:

  • 1-3 years experience as a manager or supervisor in a restaurant or eatertainment facility

This job description is a summary of duties which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.


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