Front Desk Manager
4 months ago
**Front Desk Manager**
**$1,000 Sign-on Bonus Only hotel in Cincinnati awarded Top Workplaces 4 years running Come be a part of our award winning Team**
Hyatt Hotel Properties Hyatt Regency Cincinnati 151 West Fifth Streetundefined Cincinnati OH 45202 Posted: Jul 3, 2021
Share Front Desk Manager via Email **Summary**
***Only hotel in Cincinnati awarded Top Workplaces 4 years running***
Hyatt Regency Cincinnati is currently looking for a customer service focused ***Front Desk Manager*** to join our team. Someone to engage with our guests & team members and live Hyatt's Purpose ~ *Care for People so They Can Be Their Best* If you share our passion for delivering hospitality, where details matter, apply today to join our team
The **Front Desk Manager** must personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Desk staff, including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Other responsibilities include; maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower Team Members to successfully perform their jobs. Help to develop talent by acting as a mentor for direct reports. Resolve Team Member concerns fairly and timely. Ensure your team fully understands performance standards, procedures, and reward successes. Act as Manager-on-Duty.
**QUALIFICATIONS:**
* Prefer 2+ years prior hotel management experience in front office or related.
* Outstanding customer service, employee relations & time management skills.
* Ability to manage, lead and motivate team members.
* Prior cash handling & computer experience necessary. Opera PMS & Microsoft Office
* Strong verbal & written communication skills.
To learn more about **Front Desk Manager**, Hyatt Regency Cincinnati and Davidson Hospitality visit /careers Select **OHIO** and apply today
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test & background check required.
*This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.*
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