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Front of House Manager

2 months ago

Studio City, California, United States Squeeze Massage Full time
Position Overview

At Squeeze, we are a vibrant company dedicated to transforming the massage experience, founded by the creators of Drybar. Our mission is to enhance the well-being of our guests and team members alike.

About Us: Squeeze is committed to revolutionizing the massage industry through innovative technology and a focus on the human aspect of business. We strive to create an inclusive environment where everyone can excel. Our goal is to be the highlight of our guests' and team members' day.

Our Unique Approach: Our app-based booking and payment system simplifies the scheduling and payment process, allowing guests to enjoy their experience without the hassle of traditional checkout. Guests can customize their massage preferences and control the ambiance of their room, creating a truly personalized experience.

Benefits of Working with Us:

  • Competitive hourly compensation
  • Comprehensive health benefits, including vision and dental, along with one week of paid vacation for employees working 32 hours or more
  • Paid sick leave
  • One complimentary 50-minute massage each month
  • No quotas or upselling; all add-ons are complimentary
  • Annual performance raises
  • Flexible work schedules
  • Supportive management providing on-site leadership
  • A positive workplace culture with perks like snacks, peer recognition programs, and branded merchandise
  • Quarterly paid training sessions to foster personal and professional growth
  • A nurturing environment that supports career advancement
  • Team-building activities
  • A partnership with Canine Companions, donating a day of canine support for every membership sold

Ideal Candidate:

  • Experienced in managing front-of-house operations in high-volume service environments
  • Passionate about delivering exceptional guest service and creating memorable experiences
  • Described as energetic, detail-oriented, and possessing strong communication skills
  • Committed to joining a guest-centric brand focused on enhancing the massage experience
  • Enthusiastic about health and wellness, recognizing the benefits of massage
  • Driven to grow personally and professionally, eager to embark on a fulfilling journey with Squeeze

Key Responsibilities:

  • Warmly greet and check in guests
  • Deliver outstanding guest service
  • Maintain the front of house and guest lounge to Squeeze standards
  • Assist guests with app-related inquiries and processes
  • Address and resolve guest concerns effectively

Experience Requirements:

  • Minimum of one year in retail or service-related roles, preferably with technology experience
  • Proven ability to provide an exceptional guest experience
  • Strong problem-solving and communication skills
  • Experience with customer service platforms is a plus

We invite you to discover why Squeeze is recognized as a top employer and why our team members highly recommend us as a great workplace.