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Front of House Operations Manager

2 months ago

Rapid City, South Dakota, United States Two Cows Creamery & Bistro Full time
Job Overview

Are you passionate about providing exceptional customer service in a vibrant dining environment? We are a farm-to-table bistro and ice cream shop located in a picturesque tourist destination. We are seeking a dedicated and proactive manager to lead our front-of-house operations, ensuring an outstanding experience for every guest.

Your Responsibilities

As a vital member of our management team, you will be responsible for:

  • Delivering an unparalleled guest experience
  • Overseeing food preparation and service quality
  • Maintaining a clean, organized, and inviting atmosphere
  • Managing inventory and financial controls
  • Implementing local marketing strategies and community engagement
  • Recruiting and training new staff members
  • Upholding safety and security standards within the establishment
  • Collaborating effectively with team members

Daily Duties

Your day-to-day activities will include:

  • Identifying and rewarding exceptional team performance
  • Ensuring compliance with health and safety regulations
  • Maintaining accurate business records and analyzing them to drive sales growth
  • Planning and executing special events and promotional activities

Qualifications

To be successful in this role, you should possess:

  • A minimum of three years in the restaurant or retail sector, with at least two years in a management capacity
  • Must be at least 18 years of age
  • Strong interpersonal skills and the ability to handle sensitive situations with discretion
  • A talent for creating memorable experiences for guests
  • Excellent communication skills and the ability to earn respect from your team
  • A capacity to thrive in a fast-paced environment
  • A strong work ethic and sense of accountability
  • Willingness to work evenings, weekends, and holidays as needed
  • Physical ability to perform tasks such as walking, bending, and lifting up to 55 pounds

Join us in creating a welcoming atmosphere where our guests can enjoy delicious food and delightful ice cream, all while being part of a supportive community.