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Team Lead Product Sales

1 month ago

West Dover, United States Vail Resorts Full time
Job DescriptionJob Description

 

Continue Your Experience of a Lifetime
Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.  

 

As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you. 

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 

Service is foundation of everything we stand for at Vail Resorts and our Product Sales Team Leaders are no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests. 

 

Job Specifications:  

  • Expected Pay Range: $23.00 - $25.99 / hour

  • Shift & Schedule Availability: Full Time Available 

  • Skill Level: Advanced 

 

Job Responsibilities: 

  • Maintain up to date knowledge on resort products, policies, and operations, coordinating with other departments as necessary 

  • Lead daily operations of product sales such as opening and closing procedures, scheduling, and sale supervision  

  • Assist with hiring, support, and training of product sales team members in daily operations 

  • Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary 

  • Receive and assess guest questions, comments and complaints providing timely resolutions 

  • Monitor and maintain sales facilities, equipment, and inventory  

  • Other duties as assigned 

 

Job Requirements: 

  • High School Diploma or GED Equivalent 

  • 2+ years’ experience in customer service or ticket sales required 

  • Flexibility to work both inside and outside with exposure to the elements 

  • Must be able to communicate fluently in English 

  • Ability to work a flexible schedule including nights, holidays, and weekends 

  • Ability to stand or sit for extended periods of time  

  • Ability to lift up to 25lbs 

 

The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  502704
Reference Date: 07/18/2024 
Job Code Function: Product Sales/Scanning