Current jobs related to Call Center Team Lead - Dover, Delaware - Bally's Corporation

  • Grocery Merchandising Team Lead

    1 week ago

    Dover, Delaware, United States Food Lion Full time

    Job Summary:The Grocery Merchandising Team Lead is responsible for assisting the Center Store Manager in providing quality customer service within the Center Store Department. This role ensures the Center Store Associates maintain a clean, neat appearance and assists in training, scheduling, and maintaining a qualified stock crew.Key Responsibilities:Assist...

  • Maintenance Team Lead

    4 days ago

    Dover, Delaware, United States Pentair Management Company Full time

    Pentair Management Company is seeking a skilled Maintenance Tech Lead to oversee the day-to-day activities of the maintenance department in our Dover, NH facility. As a critical thinker and leader, you will be responsible for coordinating workloads, providing support, and ensuring the efficient operation of the business. Key responsibilities include managing...

  • Customer Service Representative

    2 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryThe Call Center Representative plays a vital role in providing exceptional customer service to patients and the public. This position requires a strong understanding of health center services and policies, as well as excellent communication and problem-solving skills.Key ResponsibilitiesAssist patients with scheduling appointments and addressing...

  • Customer Service Team Lead

    2 weeks ago

    Dover, Delaware, United States Circle K Full time

    Lead Customer Service RepresentativeAt Circle K, we're looking for a skilled Lead Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for:Key Responsibilities:Providing exceptional customer service and resolving issues in a timely and professional mannerAssisting new team members with training...

  • To Go Expeditor

    2 weeks ago

    Dover, Delaware, United States Hannaford Full time

    Hannaford Job SummaryAs a To Go Expeditor at Hannaford, you will be responsible for supervising the performance of all duties and responsibilities of all Hannaford to Go associates. You will manage customers' online orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic requirements and minimize customer...

  • Customer Service Representative

    3 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Zufall Health Center. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and the public, answering inquiries, and resolving issues in a professional and timely manner.Key...

  • Customer Service Team Lead

    1 week ago

    Dover, Delaware, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your role will also involve providing training and guidance to new Customer Service Representatives, as well as performing shift supervision and ensuring that all store...

  • Member Team Lead

    7 days ago

    Dover, Delaware, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled Member Team Lead to join our Business Operations team at Sam's Club. As a key member of our team, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring the smooth operation of our business.Key ResponsibilitiesMember Service: Provide excellent member service by...

  • Licensed Practical Nurse

    2 weeks ago

    Dover, Delaware, United States Dover Center for Health & Rehabilitation Full time

    Job SummaryWe are seeking a compassionate and skilled Licensed Practical Nurse (LPN) to join our team at Dover Center for Health & Rehabilitation. As a valued member of our interdisciplinary team, you will play a pivotal role in ensuring the well-being and comfort of our residents.Key ResponsibilitiesAdminister medications and treatments as prescribed by...

  • Front End Team Lead

    2 weeks ago

    Dover, Delaware, United States Giant Eagle Full time

    Key Responsibilities:As a Front End Coordinator at Giant Eagle, you will:Ensure proper handling of products and equipment in accordance with food safety and safety guidelines.Provide exceptional guest service, striving to consistently meet or exceed expectations.Collaborate with the Guest Services Team Leader to delegate work assignments and optimize store...

  • Clinical Laboratory Lead

    1 week ago

    Dover, Delaware, United States Bayhealth Full time

    Job Summary:The Clinical Laboratory Lead is responsible for ensuring the proper day-to-day operations of the laboratory discipline(s) and serving as a resource person for problem-solving. This role assists the Laboratory Section Supervisor and/or Laboratory Manager in the operational and/or technical management of assigned section(s).Key...

  • Sterile Processing Team Lead

    3 weeks ago

    Dover, Delaware, United States Concentric Healthcare Staffing Full time

    Concentric Healthcare Staffing is seeking a skilled Surgical Technician to join our team for a 13-week contract in the Dover, NH area. As a premier staffing firm, we are dedicated to matching outstanding talent with exceptional opportunities.Key Responsibilities:Provide sterile processing support to surgical teams with a minimum of 1 year of full-time...

  • Sterile Processing Team Lead

    1 month ago

    Dover, Delaware, United States Concentric Healthcare Staffing Full time

    Concentric Healthcare Staffing is currently seeking a skilled Surgical Technician to join our team for a 13-week contract in the Dover, NH area.Key Responsibilities:Provide sterile processing services to support surgical procedures.Ensure compliance with regulatory requirements and industry standards.Collaborate with cross-functional teams to optimize supply...

  • Sterile Processing Team Lead

    2 weeks ago

    Dover, Delaware, United States Concentric Healthcare Staffing Full time

    Concentric Healthcare Staffing is seeking a skilled Surgical Technician to join our team as a Sterile Processing Specialist. This 13-week contract opportunity is based in Dover, NH, and offers a competitive salary and comprehensive benefits package.Key Requirements:1 year of full-time experience as a Surgical Technician in a sterile processing environment...

  • Triage Nurse Specialist

    3 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryThe Telephone Triage Nurse plays a critical role in managing and responding to time-sensitive, symptom-based calls received by Zufall Health Center. This position requires a skilled nurse to handle telephone nursing practice, focusing on assessment, prioritization, and referral to the appropriate level of care.Key ResponsibilitiesConsistently...

  • Family Medicine Specialist

    4 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    About Zufall Health CenterZufall Health Center is a Federally Qualified Health Center with multiple locations in North and Central New Jersey, providing high-quality, innovative, and evidence-based care to underserved communities.Job SummaryWe are seeking a Family Practice Physician to join our team, working collaboratively with our skilled allied health and...

  • Nurse Triage Specialist

    2 weeks ago

    Dover, Delaware, United States Zufall Health Center Full time

    Job SummaryThe Telephone Triage Nurse plays a critical role in managing and responding to time-sensitive, symptom-based calls received by Zufall Health Center. This position requires a skilled nurse to handle telephone nursing practice, focusing on assessment, prioritization, and referral to the appropriate level of care.Key ResponsibilitiesConsistently...

  • Regional Clinical Lead Nurse

    2 weeks ago

    Dover, Delaware, United States Genesis HealthCare - Dover, DE Full time

    Job SummaryWe are seeking a highly skilled and experienced Regional Clinical Lead Nurse to join our team at Genesis HealthCare - Dover, DE. The successful candidate will be responsible for overseeing the clinical aspects of our nursing centers, providing leadership and direction to our nursing staff, and ensuring the delivery of high-quality patient care.Key...

  • Regional Clinical Lead Nurse

    2 months ago

    Dover, Delaware, United States Genesis HealthCare - Dover, DE Full time

    Job SummaryWe are seeking a highly skilled and experienced Regional Clinical Lead Nurse to join our team at Genesis HealthCare - Dover, DE. As a key member of our leadership team, you will be responsible for overseeing the clinical aspects of our nursing centers and providing leadership, direction, and administration of day-to-day operations.Key...

  • Regional Clinical Lead Nurse

    3 weeks ago

    Dover, Delaware, United States Genesis HealthCare - Dover, DE Full time

    Job SummaryWe are seeking a highly skilled and experienced Clinical Director of Nursing to lead our nursing team at Genesis HealthCare in Dover, DE. As a key member of our leadership team, you will be responsible for overseeing the clinical aspects of our nursing center and ensuring the delivery of high-quality patient care.Key ResponsibilitiesProvide...

Call Center Team Lead

2 months ago

Dover, Delaware, United States Bally's Corporation Full time
Job Summary

Bally's Corporation is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a key member of our operations team, you will be responsible for leading a team of Contact Center Reservation Sales Agents and Lead Agents, providing essential training, and ensuring adherence to company policies and procedures.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of Contact Center Reservation Sales Agents and Lead Agents to achieve exceptional customer service and sales results.
  • Training and Development: Provide essential training for all Contact Center Reservation Sales Agents and Lead Agents, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Quality Assurance: Actively conduct standards tests and provide on-the-spot feedback to Agents and Leads to ensure high-quality service and sales performance.
  • Administrative Support: Assist in the administration of scheduling, reporting, incentive programs, productivity tracking, attendance tracking, and progressive discipline.
  • Department Leadership: Lead the department by example, assist with agent or lead responsibilities as required, and promote a culture of attention to detail.
  • Employee Engagement: Promote employee engagement by maintaining an adaptable leadership style, actively participating in employee recognition programs, and fostering a positive work environment.
  • Customer Service: Ensure customer service levels are consistently applied by staff, monitor staff calls to ensure information accuracy and service levels are upheld, and address customer complaints in a professional and timely manner.
  • Policy Adherence: Ensure all company and departmental policies and procedures are followed by staff, and monitor daily break schedules to ensure compliance.
  • Performance Management: Contribute to evaluations for subordinates, conduct formal and informal training, coaching, and counseling, and reward and recognize superior performers.
  • Technical Skills: Effectively handle multiple hotel content and related systems, including PMS and CRS, and ensure employees work safely and follow all safety rules.
  • Additional Responsibilities: Perform other duties as assigned by management.
Requirements
  • Education: High school diploma, GED, or equivalent experience required.
  • Experience: One year of supervisory experience preferred, previous Call Center experience preferred, and strong customer service skills required.
  • Skills: Strong organizational and problem-solving skills, proficiency in Microsoft related programs, excellent communication skills in English (verbal and written), and ability to work well with others and across departments.
  • Personal Qualities: Ability to maintain composure under stress, prioritize multiple tasks, and work in a high-volume, fast-paced work environment.
  • Availability: Must have a flexible work schedule with the ability to work evenings, weekends, and holidays as scheduled.
  • License: MS Gaming License required.