Front Desk Supervisor

2 months ago


Temecula, United States Carter Hospitality Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources

South Coast Winery Resort & Spa is seeking an experience Front Desk Supervisor to join or Front Office. The ideal candidate will have a minimum of two years experience, open availability and excellent customer service.

Some essential duties include:

  • Organizes, directs, and monitors daily activities of front desk agents
  • Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Assist with hiring, training, motivations, and rewarding front desk agents.
  • Reviews current days expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignment.
  • Revises the daily room availability and informs all appropriate staff.
  • Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
  • Ensures all necessary reports and forms are completed daily.
  • Performs front desk agent responsibilities as needed to process guests expediently including but not limited to check-in guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and check-in guest out of hotel.
  • Ensures that guests needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
  • Assists front desk agents with resolution of guest problems/complaints as needed.
  • Monitors and maintains front desk areas.
  • Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Ensures proper use and care of all property equipment and supplies.
  • Carries out all reasonable requests of management not listed above.
  • Takes PRIDE in everything we do.
  • Takes OWNERSHIP of their actions and decisions.
  • Displays LEADERSHIP in our industry and our community.
  • Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
  • Displays TEAMWORK by committing to common goals based on open and honest communication.
  • Delivers EXCELLENCE to our guests, our communities and to each other.


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