Front Desk Agent-South Coast Winery Resort

1 month ago

Temecula, United States Carter Hospitality Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  • Competitive salary

South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.

Some Essential duties include:

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests by name
  • Ensure that all guest feel welcomed to the property
  • Register guests and assign rooms
  • Conduct check-out processes
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
  • Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
  • Handle cash, credit card, and other financial transactions.
  • Post charges such as room, food, liquor or telephone to ledger.
  • Compute or adjust bill, collect payment, and make changes for guest.
  • Other duties as assigned.
  • Takes PRIDE in everything we do.
  • Takes OWNERSHIP of their actions and decisions.
  • Displays LEADERSHIP in our industry and our community.
  • Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
  • Displays TEAMWORK by committing to common goals based on open and honest communication.
  • Delivers EXCELLENCE to our guests, our communities and to each other.

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