Front Desk Agent-South Coast Winery Resort

3 months ago

Temecula, United States Carter Hospitality Group, LLC Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Tuition assistance
  • Vision insurance
  • Wellness resources
  • Competitive salary
South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.

Some Essential duties include:
  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests by name
  • Ensure that all guest feel welcomed to the property
  • Register guests and assign rooms
  • Conduct check-out processes
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls, and retrieve guest mail, faxes and packages.
  • Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
  • Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
  • Handle cash, credit card, and other financial transactions.
  • Post charges such as room, food, liquor or telephone to ledger.
  • Compute or adjust bill, collect payment, and make changes for guest.
  • Other duties as assigned.
  • Takes PRIDE in everything we do.
  • Takes OWNERSHIP of their actions and decisions.
  • Displays LEADERSHIP in our industry and our community.
  • Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
  • Displays TEAMWORK by committing to common goals based on open and honest communication.
  • Delivers EXCELLENCE to our guests, our communities and to each other.


Compensation: $0.16 per hour

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit .

Vision

Creating memorable experiences at every unique destination.

Mission

A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.

Brand Promise

Experiences you can remember, a promise you can trust.

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