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Desktop Support Specialist

2 months ago

Orlando, United States Themesoft Inc. Full time

Title : Desktop Support

Location : Orlando, Florida (Onsite)

Rate $22/hr on W2 or $27/hr on C2C

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

· Provide customer facing end-user support that includes:

· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.

· Perform onsite updates, Configuration changes, or Software installations.

· Provide onsite technical assistance to End Users.

· Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

· Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

· Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis.