Desktop Support Engineer

3 days ago


Orlando, United States Raas Infotek Full time

Hii,


Hope you are doing well.


I have an immediate requirement, please let me know if you are interested in this role


Job Title: Desktop Support

Location : Orlando, Florida (Onsite)

Mode : Contract

Type : W2/C2C/1099


Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

· Provide customer facing end-user support that includes:

· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.

· Perform onsite updates, Configuration changes, or Software installations.

· Provide onsite technical assistance to End Users.

· Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

· Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

· Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis.


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Thank you,

Deepak Singh

Email: deepak.singh@raasinfotek.com



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