Sports Technology/Client Support Intern- Spring Semester

1 week ago

Durham, United States Sportsmedia Technology Corp Full time
Job DescriptionJob Description

ABOUT THE INTERNSHIP

SportsMEDIA Technology (SMT) Durham-based operations team supports sports broadcast all across North America, in a variety of ways. The scope of this department includes help desk technical support for clients utilizing our technology, our travel team’s on-site operation of our broadcast technology and our recent addition of a remote production studio at our HQ.

The Sports Technology/Client Support Operations Intern will be exposed to all elements of our operations department. This includes the completion of SMT’s internal Certification Training program, traveling to support at least 1 remote event and supporting events from our remote production studio. Interns will work directly with the managers of these teams throughout the course of their internship, as well as completing a system build as their final project.

This is an on-site spring internship, averaging 20-29 hours a week and is a paid internship. Interns will report to our Durham Director of Operations.

YOUR DAILY IMPACT AT SMT

  • Enhancing product value through product knowledge and advanced communication with clients
  • Handling Data entry and cleanup of CRM tools
  • Providing excellent, client-focused customer service
  • Troubleshooting equipment and Software
  • Becoming familiar with event specific SMT products (hardware, software, policies)
  • The ability to work on weekends (this will be limited)
  • Assisting with Inventory Management
  • Assisting the systems group with systems build and documentation
  • Building, reading, and reviewing documentation
  • Participating in departmental meetings
  • Balancing multiple projects and meet deadlines

WHAT YOU BRING TO SMT

  • Working to obtain bachelor’s degree in relevant field of work, including but not limited to, Communications, Broadcast & Media, IT and Computer Science
  • Strong interpersonal skills required
  • Excellent organizational skills
  • Able to identify, diagnose, and resolve issues
  • Excellent communication Skills
  • Ability to interact with staff in a positive and tactful manner.
  • Proven ability to perform in a goal-oriented environment
  • Ability to handle multiple projects and work with minimal supervision

ABOUT SMT

Our technology. Your story.

SMT offers an unparalleled level of technology and services unavailable anywhere else in the sports market. Our suite of products is a producer’s dream, from fan favorites like data-driven graphics, clock-and-score bugs, tickers and virtual solutions to behind-the-scenes services such as video board production, talent prompters and information systems.

For more than 30 years, SMT’s broadcast and onsite solutions have played an integral role in the presentation of the world’s most prestigious sporting and entertainment events, from the Olympics to the Super Bowl, Triple Crown, tennis Grand Slams, NASCAR, IndyCar, NHL, NCAA basketball, PGA majors and much more. SMT provides clients with a full-service, turnkey solution designed to bring producers and patrons the highest level of technical innovation available.

SMT, headquartered in Durham, N.C., has divisions in Jacksonville, Fla., Fremont, Ca., Munich and Toronto. Within its 700-plus staff, SMT has an internal R&D capability that stimulates the development of proprietary technology solutions for organizing bodies, broadcasters, teams and arenas, sponsors and event operators worldwide.

Are you ready to join the SMT Team and be a Game Changer?

Apply Now

SMT is an equal opportunity employer.

SMT participates in E-Verify.

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