Client Success Manager

1 week ago

Tempe, United States Safety Services Company Full time
Job DescriptionJob Description

Position: Client Success Manager

Status: Full-Time

FLSA Code: Exempt

 

About Us:

Safety Services Company is North America’s leading provider of contractor compliance-managed services, safety training, and materials. In our 20 years in business, we have been named to the Inc. 5000 list of fastest-growing companies 7 times. We’re looking for people like you - ambitious, hard-working, and driven to join our team

 

Summary:

Safety Services Company is looking for a Client Success Manager (CSM) who excels at creating unique and memorable partnerships with each of their clients. This candidate will successfully manage all contractor compliance systems, services, and products for their clients. Our team is committed to exceeding client expectations and creating experiences that “wow” our clients.

 

How our Client Success Manager spends their time:

  • Exceed customer expectations in all services, products, and interactions out of a genuine love for people and safety;
  • Engage directly with clients, maintaining strong partnerships and authentic relationships;
  • Manage third-party contractor compliance systems and ongoing maintenance for all

clients;

  • Coordinate with and educate clients on safety compliance documentation requirements

to maintain strong compliance scores/ratings;

  • Proactively identify opportunities resolving them before they become an issue;
  • Maintain a high level of data entry quality in partnership with a virtual assistant to ensure

contractor compliance rating integrity and overall client success;

  • Actively seeks to understand and empathize with clients by demonstrating patience and

showing genuine interest in their overall success;

  • Clarifies to understand and probes deeper by asking insightful questions and looking for

ways create ways for the client to win in all areas of their business.

 

Qualifications:

  • High School Diploma;
  • Experience in a client-facing role;
  • Excellent attention to detail and organizational skills;
  • Must multitask in a fast-paced environment while adhering to strict deadlines and

producing quality work;

  • Trustworthy, commitment to constantly improving, and capacity to work effectively with

minimum supervision and under tight deadlines;

  • Prompt decision-making, listening, resourcefulness, conflict resolution, and problem-solving;
  • Proficiency and acumen in verbal and written communication skills;
  • Proficiency in MS Word, PDF, Adobe;
  • Be a team player, authentic to yourself and those you work with, and be flexible with a positive attitude;
  • Experience with Salesforce is preferred, but not required.
 

What we bring:

  • Work-life balance: paid holidays and Unlimited PTO;
  • Health: Save money on insurance with low-cost options for vision, dental, and vision premiums; 
  • Growth: Continue to learn with career pathing and ongoing training. You won’t stall here, growth is part of our success.  
  • Outstanding Culture is driven by the Values that are most important to us:
 

Constant Improvement

Trustworthy
Team Player
Positivity
Belonging

 

Data Driven
Authentic
Flexibility
Listening
Grace


 

What are the next steps?

Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.


Safety Services Company is proud to be an equal opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.


 

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