Field Operations Specialist
2 months ago
We are seeking a Field Operations Specialist to join our growing Claims Department
The Field Operations Specialist will be involved in specialized technical work involving the review and interpretation of damage in order to ensure a cost-effective estimate of damages has been completed. They will watch for unrelated prior damage, and correct determination of total losses. They will work as a liaison between adjusters and appraisers as needed.
DUTIES AND RESPONSIBILITIES:
- Examines damaged vehicle estimates to determine extent of structural, body, mechanical, electrical, or interior damage. Reviews property damage estimates to ensure cost effectiveness on repair procedure written for buildings, poles, mailboxes, etc...
- Review Estimates for cost of labor, parts utilization (i.e., OEM, Aftermarket, LKQ), and feasibility of repair versus replace on damage, using knowledge of automotive repair
- Inspects photographs and obtains agreed price appraisals on all damaged property. Ensures all estimates are written according to all company guidelines
- Evaluates practicality of repair and possible contract repair versus deeming a vehicle a total loss
- Reviews unrelated prior damage estimates (UPD) based on physical attributes of the vehicle, areas of damage, as well as age of damage
- Reviews and confirms that cost-related expense versus that of owner maintenance have been addressed and correct amount has been assessed to the estimate. (i.e., betterment, depreciation, etc.)
- Approving / forwarding of the completed appraisal through estimating software program
- Maintain lists of specialty shops and parts vendors for repairs
- Review and if needed complete supplement estimate of repairs as specified by current handling guidelines
- Assist the adjuster in the move of salvage vehicles to the appropriate salvage disposal location
- Handle Drive-in's and territories as needed during approved PTO times or if needed sick leave times taken by the metro area staff
- Monitor and help total loss as needed with the final disposition of salvage vehicles
QUALIFICATIONS:
Required:
- 3+ yrs outside appraiser or related experience
- Knowledge, skills and ability to review / write an agreed price appraisal on all lines of business
- Good interpersonal, organizational, and communication skills
- Maintain a valid driver's license and an operable vehicle
- Be able to use a computerized estimating system
Preferred:
- College degree, technical school training or significant work experience
- Ability to use on-line claims system
- Continuing insurance education
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
- Competitive Salaries
- Flexible Work Schedules
- Remote and Hybrid
- Commitment to your Training & Development
- Medical and Dental
- Telemedicine Benefit
- 401k with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement Training Programs
- Wellness Program
- Fun company sponsored events
- And so much more
Job Posted by ApplicantPro
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