Claims Operations Specialist

2 weeks ago


Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time
Job Overview

Join our dynamic Claims Department as a Field Operations Specialist.

The Field Operations Specialist plays a crucial role in executing specialized technical tasks related to damage assessment. This position is essential for ensuring accurate and cost-effective evaluations of damages. The specialist will monitor for any unrelated prior damages and ensure precise assessments of total losses. Collaboration with adjusters and appraisers will be a key aspect of this role.


KEY RESPONSIBILITIES:

  • Analyze damage estimates for vehicles to assess the extent of structural, body, mechanical, electrical, or interior damage. Review property damage estimates to confirm cost-effectiveness for repairs on various structures.
  • Evaluate estimates for labor costs, parts utilization (including OEM, Aftermarket, LKQ), and the practicality of repair versus replacement based on automotive repair knowledge.
  • Inspect photographs and secure agreed price appraisals for all damaged properties, ensuring compliance with company guidelines.
  • Assess the feasibility of repairs and consider contract repair options versus declaring a vehicle a total loss.
  • Review unrelated prior damage estimates based on the vehicle's physical characteristics, damage areas, and age of damage.
  • Confirm that cost-related expenses versus owner maintenance have been accurately addressed in the estimates.
  • Approve and forward completed appraisals through the estimating software.
  • Maintain a list of specialized repair shops and parts vendors.
  • Review and, if necessary, complete supplementary estimates for repairs as per current handling guidelines.
  • Assist adjusters in relocating salvage vehicles to designated disposal locations.
  • Manage drive-ins and territories as required during approved leave times.
  • Support total loss processes as needed, ensuring proper final disposition of salvage vehicles.

QUALIFICATIONS:

Required:

  • Minimum of 3 years of experience as an outside appraiser or in a related field.
  • Proficient in reviewing and writing agreed price appraisals across all business lines.
  • Strong interpersonal, organizational, and communication skills.
  • Possess a valid driver's license and an operational vehicle.
  • Ability to utilize a computerized estimating system.

Preferred:

  • Degree from a college or technical school, or significant relevant work experience.
  • Experience with online claims systems.
  • Commitment to ongoing insurance education.

First Chicago Insurance Company offers a comprehensive benefits package for all full-time employees, including:

  • Competitive Salaries
  • Flexible Work Schedules
  • Remote and Hybrid Work Options
  • Commitment to Training & Development
  • Medical and Dental Coverage
  • Telemedicine Benefits
  • 401k with a generous company match
  • Paid Time Off and Holidays
  • Tuition Reimbursement Programs
  • Wellness Initiatives
  • Engaging company-sponsored events
  • And much more
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