Field Operations Analyst
2 weeks ago
Join our dynamic Claims Department as a Field Operations Specialist.
The Field Operations Specialist plays a crucial role in performing specialized technical tasks related to the assessment and interpretation of damages. This position ensures that cost-effective damage estimates are accurately completed while identifying any unrelated prior damages and determining total losses. The specialist will serve as a vital link between adjusters and appraisers as necessary.
KEY RESPONSIBILITIES:
- Assess damaged vehicle estimates to evaluate the extent of structural, body, mechanical, electrical, or interior damage. Review property damage estimates to ensure cost efficiency in repair procedures for various structures.
- Analyze estimates for labor costs, parts utilization (including OEM, Aftermarket, LKQ), and assess the feasibility of repair versus replacement based on automotive repair knowledge.
- Inspect photographs and secure agreed price appraisals for all damaged properties, ensuring compliance with company guidelines.
- Evaluate the practicality of repairs and the potential for contract repairs versus declaring a vehicle a total loss.
- Review unrelated prior damage estimates based on the vehicle's physical characteristics, damage areas, and damage age.
- Confirm that cost-related expenses and owner maintenance considerations have been accurately reflected in the estimates.
- Approve and forward completed appraisals through the estimating software.
- Maintain a directory of specialty shops and parts vendors for repairs.
- Review and, if necessary, complete supplementary estimates for repairs in accordance with current handling guidelines.
- Assist adjusters in relocating salvage vehicles to appropriate disposal locations.
- Manage drive-ins and territories as required during approved leave times or in the absence of metro area staff.
- Oversee total loss processes as needed, ensuring proper final disposition of salvage vehicles.
QUALIFICATIONS:
Required:
- Minimum of 3 years of experience as an outside appraiser or in a related field.
- Proficient in reviewing and drafting agreed price appraisals across all business lines.
- Strong interpersonal, organizational, and communication skills.
- Possess a valid driver's license and have access to a reliable vehicle.
- Ability to utilize a computerized estimating system.
Preferred:
- College degree, technical training, or substantial work experience in a related field.
- Familiarity with online claims systems.
- Ongoing education in insurance practices.
First Chicago Insurance Company offers a comprehensive benefits package for all full-time employees, including:
- Competitive Salaries
- Flexible Work Schedules
- Remote and Hybrid Work Options
- Commitment to Training & Development
- Medical and Dental Coverage
- Telemedicine Benefits
- 401k with a generous company match
- Paid Time Off and Holidays
- Tuition Reimbursement Programs
- Wellness Initiatives
- Engaging company-sponsored events
- And much more
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