Field Operations Analyst

2 weeks ago


Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time
Job Overview

Join our dynamic Claims Department as a Field Operations Specialist.

The Field Operations Specialist plays a crucial role in performing specialized technical tasks related to the assessment and interpretation of damages. This position ensures that cost-effective damage estimates are accurately completed while identifying any unrelated prior damages and determining total losses. The specialist will serve as a vital link between adjusters and appraisers as necessary.


KEY RESPONSIBILITIES:

  • Assess damaged vehicle estimates to evaluate the extent of structural, body, mechanical, electrical, or interior damage. Review property damage estimates to ensure cost efficiency in repair procedures for various structures.
  • Analyze estimates for labor costs, parts utilization (including OEM, Aftermarket, LKQ), and assess the feasibility of repair versus replacement based on automotive repair knowledge.
  • Inspect photographs and secure agreed price appraisals for all damaged properties, ensuring compliance with company guidelines.
  • Evaluate the practicality of repairs and the potential for contract repairs versus declaring a vehicle a total loss.
  • Review unrelated prior damage estimates based on the vehicle's physical characteristics, damage areas, and damage age.
  • Confirm that cost-related expenses and owner maintenance considerations have been accurately reflected in the estimates.
  • Approve and forward completed appraisals through the estimating software.
  • Maintain a directory of specialty shops and parts vendors for repairs.
  • Review and, if necessary, complete supplementary estimates for repairs in accordance with current handling guidelines.
  • Assist adjusters in relocating salvage vehicles to appropriate disposal locations.
  • Manage drive-ins and territories as required during approved leave times or in the absence of metro area staff.
  • Oversee total loss processes as needed, ensuring proper final disposition of salvage vehicles.

QUALIFICATIONS:

Required:

  • Minimum of 3 years of experience as an outside appraiser or in a related field.
  • Proficient in reviewing and drafting agreed price appraisals across all business lines.
  • Strong interpersonal, organizational, and communication skills.
  • Possess a valid driver's license and have access to a reliable vehicle.
  • Ability to utilize a computerized estimating system.

Preferred:

  • College degree, technical training, or substantial work experience in a related field.
  • Familiarity with online claims systems.
  • Ongoing education in insurance practices.

First Chicago Insurance Company offers a comprehensive benefits package for all full-time employees, including:

  • Competitive Salaries
  • Flexible Work Schedules
  • Remote and Hybrid Work Options
  • Commitment to Training & Development
  • Medical and Dental Coverage
  • Telemedicine Benefits
  • 401k with a generous company match
  • Paid Time Off and Holidays
  • Tuition Reimbursement Programs
  • Wellness Initiatives
  • Engaging company-sponsored events
  • And much more
Job Posted by ApplicantPro
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