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Parts Specialist

2 months ago

Buda, United States Compact Construction Equipment, LLC. Full time
Job DescriptionJob Description

The Parts Specialist is responsible for assisting customers and internal departments with their parts needs. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. The Parts Specialist prospects and facilitates cold calls on Conquest and competitive accounts.

Duties and responsibilities include, but are not limited to:

  • Fulfills customer and service department parts requests with in-stock inventory, orders additional parts from vendors as needed to complete order.
  • Receives, checks-in and distributes all parts delivered daily.
  • Keeps the showroom and parts warehouse clean and organized.
  • Matches orders to pack slips.
  • Collects customer payments and helps maintain accurate customer records.
  • Helps customer identify parts needs, offers and explains alternative solutions.
  • Uses web-based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.
  • Completes sales by entering purchased items into business system, obtains payments, adds purchases to account, issues sales receipts, and processes returns.
  • Maintains parts inventory and places vendor orders when minimum levels are reached.
  • Stocks items, unpacks, arranges, and places items in bins and on shelves.
  • Upsells customers in face-to-face environment.
  • Cycle counts: checking inventory and maintenance
  • Hosting vendor events as well as attendance to these events
  • Learns and maintains working knowledge base of all parts, participates in continuing education opportunities provided by company and factory.
  • Represents the Company at factory, industry and internal events including meetings and training.
  • Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Performs all other duties as assigned by management in a professional and efficient manner.

 

Desired Skills and Experience

  • High school diploma or equivalent.
  • Minimum of 2 years of previous parts sales or sales experience
  • Equipment knowledge or previous industry experiences a plus
  • Strong organizational skills and ability to juggle multiple tasks and projects.
  • Exceptional written and verbal communication skills
  • Ability to provide outstanding customer service, must have good people skills.
  • Ability to think quickly and solve problems.
  • Computer skills required including Microsoft applications as required. Experience with business systems a plus. Good telephone manner also required.
  • Can-do attitude is a must, as is the ability to work in a fast-paced environment.
  • Ability to operate a forklift in safe and correct manner.
  • Able to bend, squat, or climb on equipment frequently.
  • Able to lift up to 50 lbs.
  • May occasionally work in extremely hot or extremely cold weather conditions.
  • Background check and pre-employment drug testing required.
  • Personal appearance must be neat and clean.
  • Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business.
Company DescriptionCompact Construction Equipment, LLC. is your home for Bobcat construction equipment in Texas. With 17 convenient locations in Abilene, Alamo, Amarillo, Austin, Buda, Corpus Christi, Kerrville, Lubbock, Marble Falls, Marion, Midland-Odessa, Pleasanton, San Antonio, Temple, Waco, Wichita Falls and Victoria you are never more than a phone call away from the reliable equipment and dedicated support you need.

As one of the largest Bobcat dealers in the region, we offer a full line of new and used Bobcat skid steers, compact loaders, excavators, utility vehicles and more. Available for sale, short or long term rental, our fleet of Bobcat equipment can help you get the job done.Company DescriptionCompact Construction Equipment, LLC. is your home for Bobcat construction equipment in Texas. With 17 convenient locations in Abilene, Alamo, Amarillo, Austin, Buda, Corpus Christi, Kerrville, Lubbock, Marble Falls, Marion, Midland-Odessa, Pleasanton, San Antonio, Temple, Waco, Wichita Falls and Victoria you are never more than a phone call away from the reliable equipment and dedicated support you need.\r
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As one of the largest Bobcat dealers in the region, we offer a full line of new and used Bobcat skid steers, compact loaders, excavators, utility vehicles and more. Available for sale, short or long term rental, our fleet of Bobcat equipment can help you get the job done.