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Senior Account Manager
4 weeks ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
POSITION SUMMARY:
The Senior Account Manager (Senior Advisor) acts as a primary contact for end-to-end initiative level delivery, and program/portfolio management for assigned client tools. Coordination for initiative level impediment resolutions, management of risk and change control. Partnership with team for management of cross company and intercompany dependency management and coordination of work to timelines while ensuring contractual metrics are achieved.
ESSENTIAL FUNCTIONS:
- Responsible for partnership with development teams and oversite of implementation actions of assigned client tools as lead business sponsor.
- Lead client engagement for digital tool including monthly performance metrics, tool evolution, requirements gathering along with driving issue root cause and resolutions.
- Participate and share business need in meetings with Enterprise Architecture, Product Owner Engineers, BPO and other leaders to assure full alignment. Navigate governance structure across the initiative teams supporting prioritization/funding. Manage risk mitigation and contingency plans. Drive activities to achieve aligned goals.
- Provide guidance for team members with issues needing business expertise and mentor team/partners to improve their understanding and skill required to support tools.
- Work on special initiatives as assigned.
- Take broad perspective to identify innovate solutions.
- Work independently recognizing when leadership escalations are needed.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
- 8-12 years relevant experience with Bachelor's Degree or Master's degree and 6-10 years of relevant experience preferred
- Lean principles, process improvement, agile transformation experience a plus
- Strong critical thinking and problem-solving skills
- Excellent verbal and written communication and presentation skills.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
- Ability to travel overnight up to 10%.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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