Kitchen Supervisor

1 month ago

Bellevue, United States Supreme Dumplings Full time
Job DescriptionJob DescriptionSupreme Dumplings is a locally owned, Chinese style Dumplings restaurant. We proudly deliver moments of joy to our customers, team members and the communities we serve. We are determined to provide the most authentic Xiao Long Bao and other small bites of happiness through quality, service and value.

As a Kitchen Supervisor at Supreme Dumplings, each day you will be focused on excellence. Our Kitchen Supervisor brings the Supreme Dumplings dining experience to life by greeting customers, directing kitchen production each day to make the highest quality dumplings dishes that leave our guests with a positive dining experience. You and your team are front and center in our open kitchens where you have a direct impact on the guest experience.

What we look for in a candidate:

  • Leading from the front
  • Demonstrates excellence in sanitation, food quality, and customer service each day
  • Goal-driven to meet the company's objectives and grow in their own career through internal promotion and coaching talent

Position Summary:

  • Supervise, coach, and develop Back of House team members, including Cooks, Prep Cooks, and Dishwashers.
  • Provide leadership, support, and guidance to team members to ensure that food quality, standard operating procedures, inventory levels, food safety guidelines, and customer service are met.
  • Lead in the back of the house by rallying your team during busy shifts, resolving conflicts, and ensuring tasks are completed.
  • Problem-solving: Be able to come up with solutions quickly when dealing with issues, including employee conflicts, customer concerns, equipment malfunctioning, and vendor orders.
  • Kitchen supervisors can expect long days around hot cooking elements, much of it on their feet.
  • Purchase food and supplies to meet daily production needs.
  • Must be able to communicate effectively with Front of House staff, General Manager, and Corporate team members.
  • Ability to maintain records and complete reports as required, including web-based reports on both desktop and tablet computers.
  • Recruit, interview, and train new Back of House team members.
  • Train kitchen team members on all stations based on business needs to maintain a highly productive team working under an efficient schedule that meets labor budget.
  • Maintain a kitchen that is clean, organized, and inviting to our guests.
  • Follow through on daily quality checks by performing all company-directed quality checklists and maintaining high standards in the store.

Qualifications:

  • 2+ years or more of related experience.
  • Ability to obtain or presently hold a Washington State Food Handlers Card.
  • ServSafe certified, a plus.
  • General understanding of dumpling production, HACCP, TAAC.
  • Ability to interpret and analyze reports on food cost, labor, and sanitation.
  • Knowledge of and the ability to use a PC and Microsoft Office Suite.
  • Written and oral communication skills.
  • Good communication, interpersonal, and organizational skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to work independently to accomplish tasks in a timely fashion.

Additional Requirements:

  • Must be able to lift/carry 50 pounds, push/pull 50 pounds, stand, sit, bend, and walk for extended periods of time.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Flexible schedule.
  • Ability to stand and work on his/her feet for a minimum of 8 hours per workday.
  • Meet store operating policies and standards, including providing quality dumplings and food products, with or without reasonable accommodation.
  • Comply with, coach, and model a professional and clean Supreme Dumplings dress code.
  • Ability to develop positive working relationships with all restaurant personnel.
  • Ability to speak clearly and listen attentively to guests and employees.
  • Ability to speak, read, and understand the primary language(s) of the work location.
  • Ability to adapt and succeed in a fast-paced environment.
  • Ability to provide exceptional customer service.
  • Ability to lead and promote growth.
  • Strong organizational, interpersonal, and problem-solving skills.
  • Must embrace company culture
  • Spanish is a plus

Pay range: $25 - $28 per hour

Location: Supreme Dumplings Bellevue & Kirkland



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