Patient Care Coordinator
4 weeks ago
This position is per diem. Employees are required to have flexibility to work any of our 8-hour shift schedules in the emergency room of Frick Hospital which is open 24/7. You must be able to work at least 2 weekend days a month and will be part of holiday rotation. Our office is located at 508 South Church St. Mount Pleasant, PA.
We offer 3-4 weeks of paid training. Training consists of 20 “buddy shifts” as well as a training program with a training team on the computer that is about one weeklong. The hours of the training will be based on the schedule of the person you will be shadowing.
Primary Responsibilities:
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED or higher
- 1+ years of customer service experience such as hospital, office setting, customer service setting, or phone support
- Must be 18 years of age or older
- Ability to work an 8 hour shift in a 24/7 emergency room setting and work at least 2 weekend days a month and will be part of holiday rotation
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