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D365 System Administrator II

3 months ago

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Job DescriptionJob Description

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond

Job Summary:

The D365 System Administrator II is responsible for managing incoming requests from various departments through a help desk system. These requests will primarily be Dynamics D365 F&O focused. This role will liaise between multiple parties including the internal requestor, internal Dynamics resources and external consultants when needed. This individual will also be expected to address the level 1 tickets by making changes directly to Dynamics based on their knowledge. This includes permissions, access issues, helping with stuck work, and a variety of other topics.

Duties and Responsibilities:

  • Manage, organize and help prioritize incoming requests from various stakeholders
  • Liaise with external suppliers and consultants
  • Report status of existing requests and projects to stakeholders
  • Work with stakeholders and translate their needs into requirements
  • Fulfill level 1 requests by making updates to system settings within Dynamics D365 F&O
  • Coordinate code deployments across several instances with external suppliers
  • Work closely with IT, developers and a variety of end users to ensure technical compatibility and user satisfaction
  • Plan and work flexibly to a deadline
  • Write user documentation
  • Provide training to users of a new system
  • Keep up to date with technical and industry developments
  • Perform other job-related duties as assigned

Requirements

  • Bachelor’s Degree in Engineering or equivalent experience in a related field
  • 3-6 years of experience working in a similar role
  • Proficient in Dynamics 365 F&O system administration
  • Strong knowledge of Azure services, Azure DevOps, and Lifecycle Management
  • Familiarity with Microsoft Office suite, including PowerBI

Benefits

The starting pay range for this position is $98,000 to $125,000 per year however, base pay offered may vary depending on skills, experience, job-related knowledge and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

  • A home allowance to elevate your home workspace
  • Discretionary bonus program
  • Future financial security with a 401(k) program with company match
  • Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
  • Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off