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Post Secondary Success Coach
2 months ago
Department: High School and Post Secondary Initiatives
Reports to: Senior Director, High School and Post Secondary Initiatives
Location: Nashville – Hunters Lane High School
Full Time/Part Time: Full Time
Regular/Temporary: Regular
FLSA Classification: Exempt
Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.
POSITION SUMMARY
Post Secondary Success (PSS) Coach provides individual and group support for first-generation and low-income college students attending 2-year and 4-year institutions of higher learning to support student persistence. The PSS Coach maintains contact with a core caseload of students and organizes cohort activities to encourage peer-to-peer support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
- Collaborate with High School program to ensure a seamless transition to college and improve student persistence and success.
- Develop and deliver workshops and seminars for high school students, focusing on life skills and academic enhancement.
- Connect students with campus resources, support, and enrichment activities.
- Assist students in completing necessary enrollment paperwork for PSS services.
- Guide students through college and financial aid application processes.
- Support students in setting and working towards individual education and career goals.
- Foster and maintain relationships with college administration and student services groups.
- Advocate for students as needed, ensuring their needs are met.
- Provide tutoring and teach study skills as required to enhance student learning.
- Verify and maintain accurate data on student matriculation, enrollment, and retention.
- Enter data into Salesforce system as necessary for tracking and reporting purposes.
- Prepare reports highlighting the status of core caseload as required.
- Stay updated on post-secondary education trends and barriers to college success through ongoing research.
MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Education and Experience:
- Bachelor’s degree in Education, Psychology, Sociology, Human Services, or related field.
- One or more years working in case management counseling, admissions and/or financial aid preferred.
The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.
Knowledge and Abilities:
- Bilingual (Spanish) strongly preferred.
- Knowledge of FAFSA and financial aid.
- Knowledge of higher education and barriers to success for first-generation and low-income college bound students.
- Ability to work effectively with a diverse population of college and community groups.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong interpersonal skills; excellent customer service skills.
- Excellent verbal and written communication skills.
- Maintains credibility through sincerity, honesty, and discretion.
- Builds and maintains positive relationships with internal and external constituents.
- Strong organizational skills.
- Strong time management skills; uses time effectively; consistently meets deadlines.
- Strong project management skills.
- Maintains a high level of confidentiality regarding sensitive information.
- Documents regularly, thoroughly, accurately, and completely.
- High level of detail and accuracy.
- Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
- Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.
Special Demands:
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
- Regular day and occasional overnight travel (50%), local, statewide, and out of state.
- Current, valid driver’s license.
THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER