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IT Help Desk Technician
2 months ago
Interco is seeking a skilled Technical Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our hardware and software systems.
Key Responsibilities:
- Troubleshoot IT issues: Identify and resolve technical problems affecting our employees, ensuring minimal downtime and maximum productivity.
- Provision workstations and users: Utilize IT management tools to set up and configure new workstations and user accounts, ensuring seamless integration with our systems.
- Manage user accounts and permissions: Administer Active Directory and make changes to cPanel, WordPress, Microsoft O365, and other systems as needed.
- Monitor system performance: Keep an eye on Nagios, CloudFlare, NinjaRMM, software updates, and patch management to ensure our systems are running efficiently.
Qualifications:
- Education: Bachelor's degree in a related field, such as computer science or computer information systems.
- Experience: At least two years of experience as a network support technician or similar role.
- Availability: Ability to perform urgent repairs outside of business hours.
Benefits:
- Competitive salary: $45,000-$50,000 annual salary.
- Comprehensive benefits: 100% company-paid medical, dental, vision, and short-term disability insurance.
- Generous time off: Accelerated paid vacation time and paid holidays.
- Retirement plan: 401(k) with a generous company match after one year.
About Interco:
Interco is a leading provider of recycling services, specializing in the placement of smelter-ready materials catering to commercial, industrial, dealer, and government organizations nationwide. Our company has been recycling computers, batteries, metals, and electronics with a focused track record of innovation and integrity since 1996.
