Administrator I

2 months ago

South Jordan, United States Merrick Bank Full time
Job DescriptionJob DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick

The Loan Administrator is responsible for servicing all Recreation Lending accounts through BA and daily reports, as well as departmental requests. Provide payoffs to consumers and dealers while complying with bank policy and procedures. Provide support to the Recreation Lending Department. Is knowledgeable of and complies with all state and federal collection laws and procedures. Responsible for answering and following up with the Customer Support email inbox and could support the Recreation Lending department in other tasks.   

 

Essential Functions:

 

  • Business Analytics and daily reports
  • Work with Vendors that assist us in servicing our accounts
  • Provide support to all other Recreation Lending teams
  • Provide consumer and dealer payoff requests in accordance with bank policy and procedure.
  • Process customer information updates.
  • Perform various other duties as assigned

Compliance with Laws & Regulations: 

  • Responsible for complying with all of the Bank’s internal control policies and procedures.
  • Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
  • Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

 

Education and Experience:

  • Requires 1+ years in a related field.

Summary of Qualifications:

 

  • Excellent communication skills
  • Professional demeanor
  • Highly organized
  • Effective oral and written communications skills.
  • Working knowledge of a computer software related to specific job requirements.
  • Knowledge:  Requires ability to perform work involving knowledge of general accounting fundamentals, business practices, or banking principles
  • Confidentiality:  Access to information on customer records. Regularly uses such information in carrying out job duties.
  • Supervisory Responsibility:  No direct supervision of employee(s). Consistently performs the same tasks as other members of the work group. 
  • Interaction with Others:  Regularly has contact with people in the other departments, customers, or outside agencies and institutions, furnishing or obtaining information or reports where conditions require the use of tact to secure cooperation and maintain goodwill
  • Decision Making:  Makes decisions requiring some independent judgment under general supervision and guidance of immediate supervisor or makes recommendations to those who participate in final decision-making process. Decisions are made within general control of procedures or reporting system.

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.
 

 

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including drug testing and employment/personal references. 

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