Operations Manager

1 month ago

Las Vegas, United States Allied Esports Full time
Job DescriptionJob Description

JOB SUMMARY:

The Operations Manager is responsible for supporting the COO in the management of daily venue operations to ensure a positive, safe and profitable work environment. Together with the COO and other departments as needed, the Operations Manager will work to ensure the successful operation of the ESALV venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supervise the Assistant Operations Manager, and support the deparments as needed
  • Oversee daily venue operations including but not limited to gaming activities, event management, F&B and broadcasting
  • Conduct daily ordering, for assigned departments
  • Monitor and manage labor, sales and general Arena flow and make sound business decisions on staffing levels on a shift by shift basis
  • Participate in the formulation of training programs and standards, and assist in training employees
  • Interact with guests frequently to ensure satisfaction and enjoyment of all Esports amenities
  • Respond to any guest complaints and take appropriate action
  • Engage in trouble-shooting and issue resolution as needed
  • Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company's diversity commitment; adherence to the Company's status quo third party representation philosophy; compliance with Company policies, legal requirements and Collective Bargaining Agreements
  • Actively participate in the building of employee morale
  • Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing guest needs within the dynamic Esports Arena environment.

OTHER DUTIES:

  • Comply with company policies and operating procedure manual
  • Maintain knowledge and utilize computer software programs applicable to the department, i.e Word, Excel, Outlook, Adobe, etc.
  • Maintain a good awareness of changes in trends, techniques, and client needs, and communicate that information effectively in staff and department meetings
  • Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies
  • Adhere to confidentiality rules and all other company policies, procedures and rules as presented by Esports Arena, Las Vegas
  • Perform other job duties as assigned and participate in special projects at management’s request

KEY SUCCESS INDICATORS:

  • Excellent customer service skills
  • Able to lead and mentor a team
  • Possess interpersonal skills to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Communicate clearly and effectively, both orally and in writing
  • Use sound logic and methodology to solve problems
  • Know when to seek outside assistance to resolve a problem quickly
  • Ability to quickly analyze multiple problems and address the most critical effectively
  • Ability to build strong working relationships with fellow employees
  • Ability to work independently with minimal guidance and supervision

 

Company DescriptionAllied Esports International owns and runs the world’s leading esports event arena in Las Vegas. We are now moving to broader entertainment programming delivering; live, virtual and hybrid events globally.Company DescriptionAllied Esports International owns and runs the world’s leading esports event arena in Las Vegas. We are now moving to broader entertainment programming delivering; live, virtual and hybrid events globally.

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