Customer Service Lead
4 weeks ago
Customer Service Lead
Summary: CRG is launching a search for a Lead Customer Service Representative in San Leandro, CA This call center professional will ensure outstanding service for all customers by supervising the daily operations of a team of customer service specialists. They will lead and coach the team to guarantee quality customer interaction, excellent customer relationship management, and commitment to timely delivery of products and services.
About Our Client: Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
Opportunity: Contract
Location: San Leandro, CA (onsite)
Salary: $23/hr
CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
Responsibilities:
- Organize and supervise daily operations and activities of the customer service team to accomplish individual and company goals
- Update daily and weekly statistics for individual direct reports
- Analyze department results and complete team reports
- Troubleshoot operational problems
- Analyze escalated problems and provide guidance on best practices and resolutions
- Serve as point of escalation resolving complex customer issues and ensuring timely follow up and customer satisfaction
Qualifications:
- 4+ yrs of experience in a customer service role (call center preferred)
- 1 yr team lead experience
- MS Office Proficiency – MS Project, Word, Excel, and PowerPoint
- Bilingual English/Spanish preferred
#zrCompany DescriptionCRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.comCompany DescriptionCRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements. www.getCRG.com
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