Customer Service Associate

3 months ago

San Leandro, United States The New Haven Companies. Inc. Full time
Job DescriptionJob Description

Our Company Is looking for a Customer Service Representative (one position). New Haven offers our employees benefits (Medical, Dental, Optical and Life Insurance). We also offer an HSA, Flexible Spending and a matching 401(k). We provide Uniform shirts to our drivers at no charge. A new updated time off policy.

For over a century, New Haven has been a family business that greatly values our relationships with our customers and the integrity, durability and workmanship of our products.

Our products combine innovative designs, engineering excellence and top-of-the-line components and are reflective of our years of experience in and dedication to the various industries we serve. New Haven is dedicated to providing you and your company with the highest quality CORRUGATED, PACKAGING, MOVING EQUIPMENT and CARGO CONTROL available in the market.

We are excited to announce our 111th anniversary, during which time we have served the Moving, Transportation, Entertainment, Aeronautics, Health, and Aerospace industries, as well as Government Agencies, Universities, Libraries, Museums, and Corporations.

New Haven began with a single horse-drawn wagon. No matter how technologically advanced we have become (we were the first ever company to utilize lasers in our manufacturing of Furniture Moving Pads and our Cargo Control is now employed in outer space), we still retain a personalized orientation with our customers and care about your individual success.

POSITION SUMMARY:

Receive, investigate and respond to all customer inquiries regarding shipments, products and orders. Input Phone/fax orders and relative data into the computer by performing the following duties:

ESSENTIAL JOB FUNTIONS/DUTIES
1. Confer with customers by telephone concerning orders, returns, shipments, and products.
2. Receive and enter telephone and fax orders.
3. Call customers when necessary to advise shipments delay and/or information necessary to process orders.
4. Resolve customers' service issues or billing complaints, in a professional manner.
5. Initiate orders for replacement orders, and/or correcting errors (shortages, wrong item delivered etc)
6. Refer unresolved customer grievances to designated departments for further investigation.
7. Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
8. Solicit sale of new or additional services or products.
9. Complete forms prepare change of address records, using computers.
10. Check to ensure that appropriate changes were made to resolve customers' problems.
11. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
12. Obtain Customer Feedback Information

  • Principals only. Recruiters, please don't contact this job poster.

 

Company DescriptionCelebrating over a 107 Years of Service

For over a century, New Haven has been a family business that greatly values our relationships with our customers and the integrity, durability and workmanship of our products.

Our products combine innovative designs, engineering excellence and top-of-the-line components and are reflective of our years of experience in and dedication to the various industries we serve. New Haven is dedicated to providing you and your company with the highest quality CORRUGATED, PACKAGING, MOVING EQUIPMENT and CARGO CONTROL available in the market.

We are excited for our over 105 years in the business, during which time we have served the Moving, Transportation, Entertainment, Aeronautics, Health, and Aerospace industries, as well as Government Agencies, Universities, Libraries, Museums, and Corporations.

New Haven began with a single horse-drawn wagon However, no matter how technologically advanced we have become (we were the first ever company to utilize lasers in our manufacturing of Furniture Moving Pads and our Cargo Control is now employed in outer space), we still retain a personalized orientation with our customers and care about your individual success.

We have Multiple fully-stocked locations to serve you across the country, with experts in moving and product engineering happy to assist you.Company DescriptionCelebrating over a 107 Years of Service\r
\r
\r
For over a century, New Haven has been a family business that greatly values our relationships with our customers and the integrity, durability and workmanship of our products.\r
\r
Our products combine innovative designs, engineering excellence and top-of-the-line components and are reflective of our years of experience in and dedication to the various industries we serve. New Haven is dedicated to providing you and your company with the highest quality CORRUGATED, PACKAGING, MOVING EQUIPMENT and CARGO CONTROL available in the market.\r
\r
We are excited for our over 105 years in the business, during which time we have served the Moving, Transportation, Entertainment, Aeronautics, Health, and Aerospace industries, as well as Government Agencies, Universities, Libraries, Museums, and Corporations.\r
\r
New Haven began with a single horse-drawn wagon However, no matter how technologically advanced we have become (we were the first ever company to utilize lasers in our manufacturing of Furniture Moving Pads and our Cargo Control is now employed in outer space), we still retain a personalized orientation with our customers and care about your individual success. \r
\r
We have Multiple fully-stocked locations to serve you across the country, with experts in moving and product engineering happy to assist you.

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...

  • Customer Service

    4 weeks ago

    San Leandro, United States Nobledirectinc Full time

    Noble Directs’s successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in San Francisco, we are valued for our innovative sales and customer service strategies and ability to exceed projected sales margins. Our Customer Service & Sales...

  • Customer Service Associate

    2 weeks ago

    San Leandro, California, United States Michaels Stores Full time

    Position Overview:As a vital member of our retail team, you will play a key role in providing exceptional service to our customers. Responsibilities:Engage with customers to assist them in navigating our store and locating desired products.Ensure a swift and pleasant checkout process for all patrons.Support the unloading of merchandise and maintain an...

  • Customer Service Representative

    5 days ago

    San Leandro, California, United States American Freight Full time

    Job Summary:The Retail Sales Associate will play a key role in enhancing the customer experience and driving sales growth at American Freight. As a sales professional, you will be responsible for providing exceptional customer service, achieving sales targets, and maintaining a well-organized and merchandised sales floor.Key Responsibilities:Identify...

  • Pharmacy Customer Service Representative

    3 days ago

    San Leandro, California, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Pro Shop Customer Service Associate

    2 weeks ago

    San Leandro, California, United States American Golf Full time

    Position OverviewAbout American GolfAmerican Golf stands as a premier entity in the golf sector, recognized for its forward-thinking strategies in golf course administration. With a legacy spanning over five decades, American Golf has cemented its reputation as a leader in enhancing golfing experiences throughout the United States.Role...

  • Customer Experience

    1 week ago

    San Leandro, United States Revivn Full time

    Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be...

  • Retail Sales Associate

    1 day ago

    San Francisco, California, United States Veterans Canteen Service Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at the Veterans Canteen Service. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, including Veterans and their caregivers, in a fast-paced and dynamic environment.Key...

  • Customer Service Ambassador

    1 week ago

    San Leandro, United States Golden State Promotions Full time

    We are a known expert in the sales and customer service fields. Our business has been experiencing tremendous growth, and we need an entrepreneurial-minded Customer Service Ambassador who can help with day-to-day customer service and marketing operations. The perfect person for the Customer Service Ambassador position looks for any way to help the company...

  • Customer Service Ambassador

    2 weeks ago

    San Leandro, United States Golden State Promotions Full time

    Job DescriptionJob DescriptionWe are a known expert in the sales and customer service fields. Our business has been experiencing tremendous growth, and we need an entrepreneurial-minded Customer Service Ambassador who can come in and help with day-to-day customer service and marketing operations.The perfect person for the Customer Service Ambassador position...

  • Customer Service Rep

    3 months ago

    San Leandro, United States Domino's Pizza LLC Full time

    Company Description Come Work for #1 Pizza Company in the world. Lots of Career Opportunities Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones,...

  • Customer Service Rep

    3 months ago

    San Leandro, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionCome Work for #1 Pizza Company in the world. Lots of Career Opportunities Job DescriptionCustomer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting...

  • Customer Service Rep

    2 days ago

    San Leandro, United States Domino's Franchise Full time

    Job Description Job Description Company DescriptionCome Work for #1 Pizza Company in the world. Lots of Career Opportunities Job Description Customer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting...

  • Guest Service/ Sales Associate

    2 weeks ago

    San Leandro, United States Wax Center Partners Full time

    Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed? Are you looking to put your talent for sales and love of the beauty industry to good use? Do you thrive in a fast-paced, results-driven team environment? If so, WE'VE GOT YOUR NEXT GREAT CAREER OPPORTUNITY!We are a dynamic professional salon service committed to...

  • Customer Service Representative

    1 day ago

    San Leandro, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    2 days ago

    San Leandro, California, United States WELLS FARGO BANK Full time

    About This RoleWells Fargo is seeking a skilled Customer Service Representative to join our Consumer, Small & Business Banking division. As a key member of our National Branch Network, you will play a vital role in providing exceptional customer service and financial solutions to our clients.Key ResponsibilitiesCustomer Engagement: Process teller...

  • Customer Service Lead

    4 weeks ago

    San Leandro, United States CRG Full time

    Job DescriptionJob DescriptionCustomer Service LeadSummary: CRG is launching a search for a Lead Customer Service Representative in San Leandro, CA! This call center professional will ensure outstanding service for all customers by supervising the daily operations of a team of customer service specialists. They will lead and coach the team to guarantee...

  • Customer Service Representative

    5 days ago

    San Leandro, California, United States AppleOne Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at AppleOne. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to and resolve customer inquiries and concerns in a...

  • Customer Service Representative

    2 months ago

    San Leandro, United States OneCruit LLC Full time

    Job DescriptionJob DescriptionNow Hiring for a Bilingual Customer Service Representative for a Logistics company in San Leandro.JOB SUMMARY:- To be the primary interface between the Company, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.- Answering of phones professionally...

  • Customer Service Representative

    5 days ago

    San Leandro, California, United States CR&R Incorporated Full time

    Job Summary:The Customer Service Representative is a key member of the CR&R Incorporated team, responsible for managing all aspects of container needs for new and house account customers. This role involves monitoring sales data tools, coordinating with other Haulaway offices, and performing various tasks assigned by the Branch Manager.Key...