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Customer Service Representative

2 months ago

San Leandro, California, United States CR&R Incorporated Full time

Job Summary:

The Customer Service Representative is a key member of the CR&R Incorporated team, responsible for managing all aspects of container needs for new and house account customers. This role involves monitoring sales data tools, coordinating with other Haulaway offices, and performing various tasks assigned by the Branch Manager.

Key Responsibilities:

  • Customer Service: Take incoming calls from customers and other Haulaway branches, handle or route to appropriate departments or staff members.
  • Container Management: Process move in, move out, and other container move requests into the order entry system, coordinate with customers and Haulaway dispatch to ensure customer expectations are met.
  • Account Management: Perform periodic check-in contacts with House accounts on a schedule established by Branch Manager.
  • Delivery and Pickup: Follow up with customers on deliveries/pickups after completion.
  • Sales Data Management: Monitor and update sales data tools and reporting as appropriate (Salesforce, CMD, etc.).
  • Dispatch Support: Assist dispatcher with customer calls confirming deliveries or to clarify information.
  • Payment Processing: Take credit card account numbers and process payments as requested.
  • Customer Billing: Handle customer billing queries or requests for information on invoices.
  • Vendor Coordination: Ensure vendor invoice payment and coordination when necessary.

Requirements:

  • Education: High School diploma at minimum, a college degree is a plus.
  • Experience: Minimum of 2 years' experience in a service-related industry.
  • Skills: Excellent written & verbal communication skills, ability to manage multiple tasks, skilled in multiple programs in the MS Office Suite, and ability to learn proprietary systems for business operation.
  • Desirable Qualifications: Construction industry experience and/or account management experience, bilingual in Spanish desired but not required.

Company Benefits:

  • Comprehensive Medical, Dental, Vision, and Life Insurance.
  • Paid Vacation, Holidays, and Personal Days off.
  • Short and long-term disability insurance.
  • 401(k) plan with a generous company match.