Patient Experience Manager
3 weeks ago
Position Title: Patient Experience Manager (RD) - Brooklyn, NY
Salary: $95K-$100K
Other Forms of Compensation: N.A
Think Fresh Lead with Excellence
An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team
Job Summary
As the Patient Experience Manager, you will be responsible for the entire patient experience in relationship to clinical nutrition and dining services within a healthcare environment. The PEM will coordinate with other department professionals to deliver an exceptional patient experience and achieve identified nutritional outcomes. The PEM will promote health and wellness throughout the hospital system and the community in which the health system is located. As a leader on the dining services team, this person will be the catalyst for change.
Essential Functions- Acts as a liaison between patient care and dining services by fostering and developing client, nursing and interdisciplinary staff relationships; participates in multidisciplinary committees to advocate for nutrition related programs and procedures.
- Oversees patient services and clinical staff, including hiring, training, and completing annual evaluation
- Manages dining service delivery, completes meal rounds and test trays to ensure correct temperature and customer service standards are met
- Manages clinical nutrition protocols, policies, and develops clinical QA’s for process improvement to ensure patient satisfaction and quality of patient care
- Ensure patient documentation is up to standards per the Academy of Nutrition Dietetics standards
- Develops QA projects to identify and correct customer service or delivery gaps and communicates outcomes to appropriate team members and committees
- Integrates guest dining services into patient care model, service and treatment
- Credentialed as a Registered Dietitian(RD)/Registered Dietitian Nutritionist (RDN) with the Commission of Dietetic Registration
- Licensed by state dietetics licensing board where applicable
- Must have 3+ years in healthcare clinical and/or operational experience
- Serve Safe certified or completion of Serve Safe certification within 6 months of hire
Apply to Unidine today
Unidine is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Unidine are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Unidine maintains a drug-free workplace.
Req ID: 1292497
Unidine
LINDSAY PHILLIPS
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