Law Office Receptionist

3 weeks ago

Jonesboro, United States Staffing Service Full time $18 - $22
Job DescriptionJob Description

Law office Receptionist / Executive Assistant Job Description:

About the Receptionist / Executive Assistant:

The Receptionist / Executive Assistant serves as a primary point of contact for the Firm– cordially greeting callers and expertly assisting and directing them, while also warmly welcoming visitors to the Law office. The Receptionist plays a critical role on our Client Intake Team– handling the initial evaluation of potential new clients (“PNCs”) for personal injury claims using pre-determined qualifying questions. This role requires a highly organized, detail-oriented individual with strong communication skills and a proficiency using software / technology platforms. The Receptionist exemplifies the Law office's commitment to providing exceptional customer service, while also providing ad hoc administrative support for Firm Leadership.

Responsibilities:

  • ● Welcome and PNC Screening

    • ● Initial Contact: Serve as the initial point of contact for potential new

      clients calling or visiting the Firm. Greet clients warmly and

      professionally.

    • ● Cordially Answer and Direct Phone Calls: Answer phone calls warmly

      and professionally exemplifying the Firm’s commitment to

      exceptional client service.

    • ● Qualifying Questions: Ask a series of predetermined, basic qualifying

      questions to assess the potential client's situation. These questions are designed to gather preliminary information such as the nature of the injury, the date of the incident, and whether the incident falls within the Firm's practice areas.

    • ● Transfer Calls: Upon qualifying PNCs, the Receptionist is responsible for transferring the call to a Legal Intake Specialist to complete the intake process.

  • ● Other Administrative Duties:

● Communication & Coordination:

o PNC Qualification Escalation / Legal Review - Communicate w/ attorneys about certain PNC qualification matters to ascertain appropriate next steps;

o Front Desk Coverage - Coordinate w/ Intake Specialist and Claims Coordinator to ensure front desk and phone coverage during Firm’s business hours.

  • ● Scheduling: Schedule appointments and/or meetings as requested by Law office leadership.

  • ● Data Entry: Accurately enter client information into the Firm's management system from initial calls or meetings, ensuring confidentiality and data integrity.

  • ● Document Handling: Assist in managing and distributing incoming and outgoing correspondence, including mail, email, faxes, and SMS related to clients and other Firm business.

  • ● Office Supply Management: Ensure the reception area remains tidy and welcoming for clients. Manage office supplies and coordinate with vendors for office needs.

  • ● Other Administrative Tasks: The receptionist shall be responsible for certain other administrative tasks as directed by Law office leadership.

    Qualifications & Essential Skills:

  • ● Prior experience as a receptionist and/or executive assistant;

  • ● Outstanding communication, writing, and public relations skills;

  • ● Professional communication style and demeanor;

  • ● Strong proficiency with Microsoft programs (Word, Excel, Powerpoint);

  • ● Willingness and ability to utilize online client management platform;

  • ● Experience with data analytics and marketing automation platforms;

  • ● Solution-based mindset / problem-solver;

  • ● Ability to work independently and manage multiple priorities;

  • ● Results-oriented with a data-driven approach; and

  • ● Passionate client advocacy;

  • ● Entrepreneurial spirit.

  1. Compensation and Benefits:
    The Law office offers a competitive compensation package with a total compensation

    package (salary and incentives) commensurate with experience, a comprehensive benefits package, and the opportunity to be part of a dynamic and growing team.

Company DescriptionUnited Staffing Service, Inc.Company DescriptionUnited Staffing Service, Inc.

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